Acne Studios
Acne Studios is a Stockholm-based luxury fashion house specializing in men's and women's ready-to-wear fashion, footwear, accessories, and denim. Founded in 1996 by Creative Director Jonny Johansson, the brand takes a multidisciplinary approach, blending fashion with art, architecture, and contemporary culture.
Acne Studios customer service
Use any of the convenient means below to contact Acne Studios customer service.
| Phone | (855) 226-3289 |
| Web | https://www.acnestudios.com/us/en/help/contact-us.html |
| Chat | Click to chat |
| [email protected] |
Headquarters
Floragatan 13
114 31 Stockholm, Sweden
[email protected]
Returns
What is the return window?
Acne Studios offers full refunds or exchanges for items shipped back within 14 days from when it was delivered to you.
Are there any items that are non-returnable?
Personalised items are made to order and cannot be returned or exchanged. All items must be in their original condition, with all original tags and packaging intact to be eligible for return.
How will I receive my refund?
Refunds for returned merchandise will be made to the original purchaser's form of payment.
Can I return online purchases in-store?
Yes, you can return or exchange your online purchase at an Acne Studios store. Please make sure to bring your original online order number with you when making a return or exchange.
How do I start a return online?
To register a return or exchange, simply login to your Account, find the order you want to return or exchange and click on 'return an item'. If you checked out as a guest, please visit the returns page, and enter your order information to request a return or exchange.
Acne Studios hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Acne Studios.
Check my Acne Studios hoursEditor's Take
So here's the thing about Acne Studios-it's not your typical fashion house, and that's kind of the whole point. Founded in Stockholm back in 1996, the brand started when creative director Jonny Johansson made 100 pairs of raw denim jeans with red stitching and just gave them away to friends and family. Those jeans became instant collector's items, and suddenly Acne Studios was on the map.
But what makes this brand really interesting is how it refuses to stay in its lane. The name itself-originally an acronym for "Ambition to Create Novel Expressions"-tells you everything. This isn't just about clothes. Johansson's obsessed with photography, art, architecture, and contemporary culture, and he's woven all of that into the brand's DNA. They publish a biannual magazine called Acne Paper, they've created furniture, they've done exhibitions. It's this whole multidisciplinary thing that feels more like an art collective than a fashion label.
The collections themselves are defined by this signature juxtaposition-clean Scandinavian lines meet eclectic materials and custom-developed fabrics. There's serious attention to tailoring, but it never feels stuffy or overly precious. And the brand has grown massively over the past few years, with over 60 stores worldwide and annual sales hitting over 200 million euros. They show at Paris Fashion Week twice a year now, competing in the luxury fashion landscape alongside the big names.
Their headquarters alone is worth mentioning-it's housed in a brutalist masterpiece in Stockholm that used to be the Czechoslovakian embassy. The ten-story building at Floragatan 13 was completely restored to create this fashion school-like atmosphere, with design ateliers, photo studios, a library, and even a canteen in what used to be the embassy's cinema. Custom furniture by Max Lamb, lighting by Benoit Lalloz, art installations throughout. It's basically a physical manifestation of the brand's creative vision.
What's interesting is how Acne Studios has managed to stay independently owned while scaling globally. They've got flagship stores in Paris, London, New York, Los Angeles, Tokyo, Seoul, and beyond. Each store has its own distinctive character but maintains those key design elements that make it unmistakably Acne. And they're not just selling clothes-they offer personalization services, gift wrapping in their signature pink boxes, and this whole elevated retail experience.
The brand avoids traditional advertising, which feels very on-brand. Instead of billboards and magazine spreads, they focus on collaborations with artists and photographers, campaign shoots that feel more like art projects, and that magazine they publish. It's a quieter, more thoughtful approach to building a luxury brand, and somehow it works. They've collaborated with everyone from Mulberry to Kappa, always bringing that distinctly Acne perspective to the partnership.
And look, the price point is definitely luxury-this isn't fast fashion. But there's something about the aesthetic that feels accessible in spirit, even if your wallet disagrees. Maybe it's the Scandinavian minimalism, or maybe it's just that Johansson seems genuinely interested in creating things that feel novel and expressive rather than just expensive for the sake of it. Either way, Acne Studios has carved out this unique space in fashion where art, culture, and clothing all intersect.