Aéropostale
Aéropostale is a specialty retailer of casual apparel and accessories, offering high-quality denim and fashion essentials at compelling values for young men and women. The brand operates over 500 locations across the United States and Puerto Rico, plus nearly 800 stores internationally.
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Aéropostale · Jun 21
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Aéropostale · Jun 21
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Aéropostale · Jun 14
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Aéropostale · Jun 14
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Aéropostale · Jun 07
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Aéropostale · Jun 07
Aéropostale customer service
Use any of the convenient means below to contact Aéropostale customer service.
| Phone | (877) 289-2376 |
| Web | https://www.aeropostale.com/contact-us.html |
| Chat | Click to chat |
| [email protected] |
Aéropostale jobs
Established in 1987, Aéropostale is a specialty retailer of casual apparel and accessories, offering high-quality denim and fashion essentials at compelling values for young men and women. Through great clothes, thoughtful partnerships, and meaningful experiences, Aéropostale aims to inspire confidence for all.
View current Aéropostale jobs
Headquarters
112 West 34th Street, 22nd Floor
New York, NY 10120
(646) 485-5410
[email protected]
Returns
What is the return window?
You have 60 days from the date of purchase to return items to stores, and 60 days from the purchase date for online returns. All approved online returns made within 60 days will receive a full refund to the original form of payment within 30 days of receiving your returned package.
Do I need a receipt to return an item?
Yes, you need proof of purchase. Returns with an original sales receipt will be refunded in the manner in which the original purchase was made. Returns with an original gift receipt will be refunded with a Merchandise Return Card at the selling price on the gift receipt.
Can I return online purchases in-store?
Yes, it is easy to return products purchased online to any Aéropostale store. However, online purchases made in Canada, Online-Only items, Room Merchandise and Fragrance cannot be returned to stores. Online returns must be accompanied by an original packing slip.
How will I receive my refund?
Returns with original sales receipt are refunded in the manner the original purchase was made. Online purchases made using alternate payment methods like Klarna, PayPal Credit, PayPal, ApplePay can be returned in store for store credit only. For credit back to your original payment method, send items back using the online return option.
What if I received a damaged or incorrect item?
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery. We will make every reasonable effort to assist you with your return.
Aéropostale hours
| Sunday | 11:00am - 6:00pm |
| Monday | 8:00am - 9:00pm |
| Tuesday | 8:00am - 9:00pm |
| Wednesday | 8:00am - 9:00pm |
| Thursday | 8:00am - 9:00pm |
| Friday | 8:00am - 9:00pm |
| Saturday | 8:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Aéropostale.
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Editor's Take
So here's the thing about Aéropostale-it's basically the comeback kid of teen fashion. And honestly? That's kind of fascinating.
Most people remember Aero from the early 2000s when it was everywhere in malls, competing with Abercrombie and American Eagle for that coveted teen wallet. But then came 2016, and bankruptcy hit. Game over, right? Wrong. The brand got scooped up by Authentic Brands Group for $243 million, and by 2017, they'd reopened over 500 stores. That's not just survival-that's resurrection.
What makes their comeback particularly interesting is how they've adapted to Gen Z. Remember when everyone was obsessing over "tiny tops" on TikTok in 2021? That was Aero. They didn't plan it, didn't pay for it-just sent some crop tops to influencers and watched their phones blow up with millions of views. Sales of those tiny tops tripled. Sometimes the best marketing is no marketing at all.
But here's what really sets them apart now: they've completely flipped their product focus. When president Natalie Levy joined in 2017, the sales ratio was three-to-one tops versus bottoms, with graphic tees dominating. Now? Denim is their number one category, with sales 50% higher than 2019. That's not just a trend shift-that's a complete business model transformation.
The brand operates over 500 locations across the US and Puerto Rico, plus nearly 800 international stores. They're owned by SPARC Group (a joint venture between Authentic Brands Group and Simon Property Group), which also handles brands like Brooks Brothers and Forever 21. So they've got serious backing and retail expertise.
What's refreshing is their approach to inclusivity. Their tagline about "embracing positivity, inclusivity, and acceptance" isn't just marketing speak-it reflects how they've repositioned themselves for a generation that actually cares about those values. They're not trying to be exclusive or aspirational like some competitors. They're just trying to make decent clothes that help people feel confident.
The pricing hits that sweet spot too-quality denim and fashion essentials at "compelling values," as they put it. Not fast fashion cheap, but not premium expensive either.