Alala

Alala is a luxury women's activewear brand founded in 2014, offering designer workout clothes and elevated casual attire with a sophisticated, minimalist style. The minority female-founded, 100% women-run company creates high-quality pieces for a perfectly curated capsule wardrobe.

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Alala customer service

Use any of the convenient means below to contact Alala customer service.

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Alala jobs

At Alala, everyone is welcomed with open arms. We are an all-woman team and want to cultivate a community that is diverse, inclusive, and just as multifaceted as you. We take a hands-on approach to our design, production, and customer service. We're self-funded, transparent, and maintain a high level of quality & consistency without sacrificing integrity.

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location

Headquarters

401 Broadway, #2001
New York, NY 10013
(646) 588-9797
[email protected]

Returns

What is the return window?
Alala will accept returns of any unworn merchandise within fourteen (14) days of the original order's arrival. Merchandise must be in unworn condition and must retain any labels attached to the garment. Merchandise must be carefully enclosed in its original packaging.

Are there any items that are non-returnable?
Alala will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use. Product will be inspected upon receipt, items that are not compliant with the above policy will not be accepted and no refund will be issued.

How will I receive my refund?
If you are making a return, a credit will appear on your credit card statement within 1-2 billing cycles of our receiving the returned merchandise and approving the return. If you are making an exchange, your exchanged merchandise will be shipped to you via ground shipping. Any applicable tax and shipping charges will apply.

Who pays for return shipping?
$10 will be deducted from your refund if you use our prepaid shipping label. If you would like to pay for your own return shipping label, please reach out to our Customer Service Team at [email protected]. Original shipping fees are not refundable.

What if I received a damaged or incorrect item?
If you received a damaged item, please reach out to us at [email protected] with a photo displaying the issue for further assistance.

Editor's Take

So here's the thing about Alala-it's not your typical activewear brand trying to convince you that neon leggings will change your life. This is different. Founded in 2014 by Denise Lee, a minority woman who basically said "enough" to the whole flashy, trend-chasing athleisure scene, Alala carved out this really specific niche for women who want their workout clothes to, you know, actually work everywhere else too.

The brand's whole vibe is what they call "elevated essentials," and honestly? That's not just marketing speak. We're talking pieces that look just as appropriate grabbing coffee as they do in a Pilates class. The company is 100% women-run-like, literally every single person on the team-which shows up in how they think about fit and function. They're not designing for some imaginary Instagram body; they're designing for actual humans who need their clothes to move with them through a packed day.

What's kind of fascinating is their approach to sustainability and longevity. While everyone else is pumping out seasonal collections that'll be "out" in three months, Alala's creating what they call capsule wardrobe pieces. Stuff that's supposed to last years, not weeks. The fabrics are premium-we're talking materials that can handle 100+ washes without pilling or fading, according to customer reviews. And the price point reflects that. You're looking at leggings in the $100-150 range, tops around $80-120. Not cheap, but positioned as investment pieces rather than fast fashion.

The New York City influence is everywhere. That downtown, sophisticated-but-not-trying-too-hard aesthetic that somehow manages to feel both polished and effortless. It's activewear for women who might actually wear it to a casual work meeting or dinner with friends, not just the gym. They've built this whole philosophy around the idea that modern women don't compartmentalize their lives into "workout mode" and "everything else mode"-we're just... living. All day. Hence their hashtag #AlalaAllDay.

But here's where it gets real: the company offers this "try before you buy" program with a 7-day trial period, which is pretty bold for an online-only retailer. They also have a 14-day return window for unworn merchandise, though there's a $10 fee if you use their prepaid return label. Customer service seems to be a mixed bag based on reviews-some people rave about quick, helpful responses, while others report frustration getting refunds processed. The company's small size (under 10 employees) probably contributes to both the personalized touch and occasional service hiccups.

One thing that stands out: they're self-funded. No venture capital puppet masters pulling strings. That independence shows up in their willingness to stay in their lane rather than chasing every trend. They're not suddenly launching a men's line or kids' collection or whatever. Just focused, thoughtful women's activewear that bridges that gap between performance and everyday style. For women who are tired of choosing between looking put-together and feeling comfortable, Alala's basically built an entire brand around saying you shouldn't have to.