Alen Corporation
Austin-based innovator of trusted and top-rated True HEPA air purification products, improving lives through safe, healthy, and worry-free air with the industry's only lifetime warranty.
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Alen Corporation · Jun 23
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Alen Corporation · May 24
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Alen Corporation · May 20
Alen Corporation customer service
Use any of the convenient means below to contact Alen Corporation customer service.
| Phone | (800) 630-2396 |
| [email protected] |
Alen Corporation jobs
Founded in 2005, Alen is a high-growth privately-held company with close-knit culture. We take our pure air mission seriously, but ourselves not so much. As teammates, we prioritize learning and laughter. And we strive for inclusivity, accountability, and work-life balance.
View current Alen Corporation jobs
Headquarters
9200 Waterford Centre Blvd. Suite 600
Austin, Texas 78758
(800) 630-2396
Returns
What is the return window?
Customers may return air purifiers, AQMs, and accessories within 60 days of receipt per Alen's 60 Day Love It Or Return It Guarantee.
Do I need a receipt to return an item?
With valid proof of purchase and an intact ratings label, we warrant your Alen Air Purifier to be free from defects in materials or workmanship for one year from the date of purchase.
Are there any items that are non-returnable?
Customers may return unused and unopened filters within 60 days from receipt. Please note if the original plastic wrapping has been removed from the filter, it is no longer eligible for return or refund.
How will I receive my refund?
Please allow up to 14 business days after Alen's receipt of product to process refunds back to the original form of payment. Although you may receive the refund sooner, please allow up to 7 business days for it to reflect your original form of payment.
Who pays for return shipping?
All return shipping costs (will vary based on item weight and origination) are the responsibility of the customer and will be deducted from the refund amount. Return Shipping cost will be deducted from your refund.
Editor's Take
So here's the thing about Alen-they're basically the Tesla of air purifiers, and I mean that in the best possible way. This Austin-based company has been quietly revolutionizing how we think about indoor air since 2005, but they're not your typical home appliance manufacturer.
What sets them apart? They're the only air purifier brand offering a lifetime warranty-and when they say "forever," they actually mean it. That's either incredibly confident or slightly insane, but after digging into their track record, it's clearly the former. Consumer Reports rated their BreatheSmart 75i as their overall top pick for 2022 and 2023, which isn't exactly handed out like participation trophies.
But here's where it gets interesting. While most air purifier companies focus purely on function, Alen figured out that people actually want their air purifiers to look good too. Their units come with customizable designer panels-basically, you can make your air purifier match your aesthetic instead of hiding it in a corner like some embarrassing appliance.
The technology is genuinely impressive. Their HEPA filters capture 99.9% of particulates that are 1,000 times smaller than an ant. And their smart features? The Alen Air app lets you monitor air quality in real-time, which sounds nerdy until you realize how satisfying it is to watch pollution levels drop in real-time.
More than 30,000 classrooms across the country already rely on Alen Air Purifiers, including 15,000 in California alone. That's not just impressive-it's the kind of institutional trust that speaks volumes about performance and reliability.
The pricing reflects the premium positioning, with their flagship 75i running around $799. But considering the lifetime warranty and the fact that they're Energy Star Certified, the long-term value proposition actually makes sense. Plus, they offer a 60-day trial period, which is basically unheard of in this industry.
What I find most compelling is their approach to customer service. They've maintained an A+ rating with the Better Business Bureau for over a decade with only three complaints in the last three years. In today's world of automated customer service nightmares, that's remarkable.