Allbirds
Allbirds is a sustainable footwear and apparel company that creates comfortable shoes and clothing using natural materials like merino wool, eucalyptus tree fiber, and sugarcane. The company is known for its minimalist designs and commitment to environmental sustainability.
Allbirds customer service
Use any of the convenient means below to contact Allbirds customer service.
| Phone | (888) 963-8944 |
| Web | https://www.allbirds.com/pages/help |
| Chat | Click to chat |
| [email protected] |
Allbirds jobs
At Allbirds, we are on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.
View current Allbirds jobsHeadquarters
730 Montgomery Street
San Francisco, CA 94111
(888) 963-8944
[email protected]
Returns
What is the return window?
Allbirds offers a 30-day return policy, with returns accepted no questions asked within 30 days of receiving your item.
Are there any items that are non-returnable?
Final sale items cannot be returned. Items discounted at 50% off or higher, as well as gift cards, insoles, and sock bundles purchased on the website and in Allbirds retail stores are all final sale. For apparel, labels need to be intact, and for socks and undies, packaging must be unopened.
How will I receive my refund?
Once Allbirds receives and inspects your return, they will notify you if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. It can take some additional time for your bank or credit card company to process and post the refund.
Can I return online purchases in-store?
Allbirds takes free returns in-store or online (except for Outlet purchases).
Who pays for return shipping?
Allbirds will take care of getting the package back to you (covers return shipping), but shipping fees aren't refunded on the original order.
Allbirds hours
| Sunday | 11:00am - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Allbirds.
Check my Allbirds hoursEditor's Take
So here's the thing about Allbirds-they kind of snuck up on everyone. Back in 2016, when two guys (a former New Zealand soccer player and a biotech engineer, of all combinations) decided to make shoes out of wool, people were... skeptical. Wool? For shoes? But then something weird happened. Silicon Valley types started wearing them everywhere. Like, everywhere. Larry Page wore them. Obama wore them. And suddenly these minimalist, almost aggressively simple sneakers became the unofficial uniform of the tech world.
What's interesting is how Allbirds basically said "no" to everything the sneaker industry was doing. No flashy logos. No limited drops creating artificial scarcity. No celebrity endorsements (well, at first). Just comfortable shoes made from merino wool, eucalyptus tree fiber, and sugarcane-based foam. The whole pitch was basically: "What if we made shoes that don't destroy the planet and also feel like walking on clouds?" Turns out, people were into that.
The numbers are kind of wild. They hit $100 million in revenue after just two years-spending way less on marketing than Nike spends on a single athlete endorsement. By 2020, they were valued at $1.7 billion. And they did it mostly through word-of-mouth and this clever affiliate program where they got influencers and bloggers talking about them. About 25% of links pointing to their site contained affiliate codes, which tells you something about their strategy.
But here's what really sets them apart: they actually listen. Like, really listen. Since launching their first shoe, they've made 27 product improvements based on customer feedback from Instagram comments and reviews. They use social media less as a megaphone and more as a focus group. Someone complains about the laces? They fix it. People want more arch support? Done. It's this constant iteration thing that bigger brands just can't pull off because they're too busy planning next season's colorways 18 months in advance.
The sustainability angle isn't just marketing fluff either-they're a certified B Corporation and they actually put carbon footprint labels on their products. They partnered with Adidas (yes, Adidas) to create a performance shoe with the lowest carbon emissions ever. They donate returned shoes to Soles4Souls instead of trashing them. And they're working toward near-zero carbon footprint, which sounds impossible but they're genuinely trying.