Alpha Paw
Alpha Paw offers vet-approved pet supplies and unique products not sold in stores, helping pet parents give their dogs and cats everything they need to live happier, healthier, and longer lives.
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Alpha Paw · Jun 17
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Alpha Paw · Jun 10
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Alpha Paw · Jun 09
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Alpha Paw · Jun 06
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Alpha Paw · Jun 05
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Alpha Paw · May 25
Alpha Paw customer service
Use any of the convenient means below to contact Alpha Paw customer service.
| Phone | (800) 363-5458 |
| Web | https://www.alphapaw.com/pages/contact-us |
| Chat | Click to chat |
| [email protected] |
Alpha Paw jobs
We are committed to a culture that is open, inclusive, generous, and enthusiastic - just like our pups. We are a company that puts a strong focus on holistic wellness, growth, and security, so you can focus on what matters most to you.
View current Alpha Paw jobs
Headquarters
4120 W Windmill Ln Ste 106
Las Vegas, NV 89139
(800) 363-5458
[email protected]
Returns
What is the return window?
Alpha Paw offers a 30-day money back guarantee of the purchase price of the item excluding a restocking fee.
Do I need a receipt to return an item?
You need to email their support team at [email protected] for assistance with your return. While a receipt isn't explicitly mentioned as required, contacting customer service is the standard process for initiating returns.
Are there any items that are non-returnable?
Due to the prints being a customized item, they do not accept returns for these items. They send your pet uploads to their artists directly after you purchase.
How will I receive my refund?
Refunds are processed as a money back guarantee of the purchase price of the item excluding a restocking fee. The refund method isn't specifically detailed, but standard practice would be back to the original payment method.
How do I start a return online?
To start a return, email their support team at [email protected] for assistance with your return or to report a package damaged in transit.
Editor's Take
So here's the thing about Alpha Paw-they're basically what happens when someone decides the pet industry needs a serious shake-up. Founded in 2018 by Ramon van Meer and his 10-year-old son Victor, this isn't your typical corporate pet supply story. It's more like a dad-and-kid mission that somehow turned into a $20 million per year operation with plans to hit $100 million in the next three years.
What sets them apart? Well, every single product gets expert-reviewed and vet-approved. And I mean every. Single. One. That's not marketing fluff-that's their actual process. They feature unique pet products not sold in stores, which means you're not getting the same mass-market stuff you'd find at your local big box retailer.
But here's where it gets interesting. They donate 25,000 meals per month to shelters and have donated to over 30+ shelters so far, with 10% of their profit going into the Alpha Paw Foundation. That's not just corporate social responsibility-that's baked into their business model. With 2.2 million pets ending up in shelters each year, they're on a mission to reduce that number and get pets into loving homes.
Their flagship product, the PawRamp, has become something of a phenomenon. Smaller breeds are especially at risk of continuous joint damage from daily jumps on and off couches and beds, and the PawRamp protects them by giving easy access to high places. It's one of those "why didn't I think of that" products that actually solves a real problem.
The customer service angle is worth noting too. They have USA-based customer happiness agents who take your calls, all the way up to their founder Ramon. They offer a 100% Happiness Guarantee with returns within 90 days for a full refund-no questions asked. That's confidence in your products right there.