American Crew
American Crew is the leading salon brand created specifically for men's grooming, offering products for hair, body, shave, style, cologne, and skincare categories.
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American Crew · Aug 15
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American Crew · Jul 31
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American Crew · Jul 31
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American Crew · Jul 25
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American Crew · Jul 08
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American Crew · Jul 06
American Crew customer service
Use any of the convenient means below to contact American Crew customer service.
| Phone | (800) 598-2739 |
| Web | https://www.americancrew.com/pages/customer-care |
| [email protected] |
Headquarters
1 New York Plaza
New York, United States
[email protected]
Returns
What is the return window?
You have 30 days from purchase to return items to AmericanCrew.com. However, as of January 30th, 2025, Americancrew.com will not be accepting returns, but if you are not happy with your order, you can reach out to customer service and they will work with you to refund your order.
Are there any items that are non-returnable?
All items must be returned in good condition to ensure that you receive credit. Items should be packed securely in the original product packaging, if possible.
How will I receive my refund?
The website indicates that customer service will work with you to process refunds, but specific refund methods are not detailed on their returns page.
Who pays for return shipping?
American Crew will not cover the cost for return shipping. Customers are responsible for return shipping costs.
How do I start a return online?
You need to enclose the top perforated portion of the original receipt, include your order number, reason for return, billing name, and address with the item(s), then send the return package to: ATTN: American Crew 5360 Capital Ct #103 Reno, NV.
Editor's Take
American Crew isn't just another men's grooming brand-it's basically the granddaddy of the entire category. Founded 25 years ago, they literally created the market for grooming products made specifically for men when most guys were still using whatever shampoo was on sale.
What makes them different? They're the leading salon brand created specifically for men and the stylists they trust. That's not marketing fluff-it means actual professionals use this stuff. Walk into any decent barbershop, and you'll probably spot their signature black bottles lined up like soldiers.
Their product range covers everything a guy needs: hair, body, shave, style, cologne, and skincare categories. But here's what's clever-they don't try to be everything to everyone. Instead, they focus on what works. Take their Fiber product, which has become legendary among guys who want that messy-but-not-too-messy look. Or their Daily Moisturizing Shampoo, which does exactly what it says without any fancy botanical nonsense.
The brand has this interesting positioning as "Official Supplier to Men"-kind of like they're the uniform supplier for masculinity itself. It sounds cheesy, but it works because they back it up with products that actually perform. They have distribution in over 30,000 salons, barbershops and authorized retailers across 50 countries, which tells you something about their staying power.
And they're not stuck in the past either. They offer styling products tailored for curly, straight, or textured hair, recognizing that men's hair isn't one-size-fits-all. Smart move, considering how the grooming conversation has evolved.
The company seems to understand that most guys want grooming to be simple but effective. No 12-step routines or products that require a chemistry degree to understand. Just solid, reliable stuff that makes you look better without making a big deal about it. That's probably why they've managed to stay relevant while flashier brands have come and gone.