American Giant
American Giant manufactures quality clothing in the USA, focusing on durable hoodies, tees, pants, and activewear for men and women made with premium fabrics and construction.
American Giant customer service
Use any of the convenient means below to contact American Giant customer service.
| Phone | (855) 254-4474 |
| Web | https://www.american-giant.com/pages/service-portal |
| [email protected] |
American Giant jobs
We're growing, we're hiring and we're looking for hard-working, motivated people who are passionate about bringing world class product to the market, revitalizing American manufacturing and fixing the broken apparel business.
View current American Giant jobsHeadquarters
161 Natoma St.
San Francisco, CA 94105
(855) 254-4474
[email protected]
Returns
What is the return window?
Purchases from American Giant may be returned within 30 days from the date of purchase.
Do I need a receipt to return an item?
You can start your return online by providing the order number and billing or shipping zip code. If you don't have it, please contact Customer Service.
Are there any items that are non-returnable?
All discounted items purchased during sales are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final.
How will I receive my refund?
As soon as you return your order by mail or in-person, you'll receive an email with your store credit code.
Can I return online purchases in-store?
Yes, you can return by mail or in-person and you'll receive an email with your store credit code.
American Giant hours
| Sunday | 10:00am - 6:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 10:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local American Giant.
Check my American Giant hoursEditor's Take
American Giant isn't just another clothing company-it's basically the poster child for what happens when someone gets fed up with fast fashion and decides to do something about it. Founded in 2012 by Bayard Winthrop (who previously ran Chrome Industries), the brand emerged from a pretty simple frustration: why couldn't you find well-made, American-manufactured clothes at reasonable prices?
The company's flagship product, their Classic Full Zip hoodie, got dubbed "The Greatest Hoodie Ever Made" by Slate magazine, and honestly? That kind of stuck. It's made from heavyweight cotton fleece grown in North Carolina, with reinforced elbows and custom hardware that's designed to last decades, not seasons. The whole thing weighs about twice what your average hoodie does, which sounds like a downside until you realize that's exactly why people are still wearing theirs after 10+ years.
But here's what makes American Giant interesting beyond just the "made in USA" angle-they're actually trying to rebuild manufacturing communities that got hollowed out by globalization. They work with factories in places like North Carolina and South Carolina, investing in equipment and training workers rather than just chasing the cheapest labor. It's not charity; it's business strategy. Better factories make better products, and better products justify higher prices.
The direct-to-consumer model lets them skip traditional retail markups while still paying American wages. A hoodie that might cost $200+ in a department store sells for around $89 on their site. They've expanded from just hoodies to a full line of basics-tees, jeans, activewear for both men and women-but everything follows the same philosophy: heavyweight fabrics, thoughtful construction details, and that slightly vintage athletic aesthetic.
Their retail presence is pretty minimal-just a few stores in California and North Carolina-which keeps overhead low and forces most customers online. The trade-off is you can't really try before you buy, but their return policy is pretty generous, and the sizing tends to run consistent.
What's refreshing is how they've managed to grow without losing focus. While other "heritage" brands get caught up in marketing nostalgia, American Giant just keeps making the same sturdy, well-designed basics they started with. No seasonal collections, no trend-chasing-just clothes that look good and last forever.