Aosom
Aosom is an online retailer specializing in outdoor living, home decor, sporting goods, pet supplies, and fitness equipment with free shipping on all products.
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Aosom · Jul 12
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Aosom · Jun 14
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Aosom · Jun 13
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Aosom · Jun 09
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Aosom · Jun 07
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Aosom · Jun 05
Aosom customer service
Use any of the convenient means below to contact Aosom customer service.
| Phone | (877) 644-9366 |
| Web | https://www.aosom.com/page/customer_service |
| [email protected] |
Aosom jobs
Thank you for your interest in Aosom Careers! Please review the open position below and click on the title for a full job posting and how to apply.
View current Aosom jobs
Headquarters
27150 SW Kinsman Rd
Wilsonville, OR 97070
(877) 644-9366
[email protected]
Returns
What is the return window?
All Aosom.com purchases may be returned for any reason within 30 days of date of purchase (from date of receipt).
Do I need a receipt to return an item?
Aosom customer service must be contacted within the said return period to obtain a Return Merchandise Authorization (RMA) number. There are no additional cost or fees associated to an RMA, such as restocking fees or processing fees.
What if I received a damaged or incorrect item?
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Aosom may require pictures or video of defective/damaged items to issue a full refund.
How will I receive my refund?
Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.
Who pays for return shipping?
All instances of returns from damaged or defective products are shipped back to Aosom at Aosom's expense. All other returns (buyer's remorse, canceled orders that shipped before cancelling, ordered the wrong color/size/type, etc.) are shipped back to Aosom at the customer's expense.
Editor's Take
So here's the thing about Aosom - they're basically the Swiss Army knife of online home goods retailers, and honestly, that's kind of their superpower. Founded in 2009, this company has quietly built something pretty impressive while most of us weren't paying attention.
The name itself is a dead giveaway - it's literally "awesome" without the "we," which feels very 2009 startup energy, but somehow it works. They offer free shipping on all products for Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more, which is basically everything you didn't know you needed until you're scrolling through their site at 2 AM.
What's fascinating is their brand strategy. Instead of trying to be everything to everyone under one umbrella, they've created this family of specialized brands that each tackle different corners of your life. HomCom for affordable home décor, Pawhut for pet comfort, Soozier for fitness equipment, Outsunny for outdoor pieces, and Qaba for kids' toys. It's like they've reverse-engineered how people actually shop - you don't wake up thinking "I need Aosom stuff," you think "I need a better patio chair" or "my dog needs a new bed."
The numbers tell a story too. They've grown to 60 employees with sales topping $84M annually, which puts them in that sweet spot of being big enough to matter but small enough to still feel nimble. And they've kept expanding - opening warehouses in New Jersey (250K SF), Atlanta (320K SF), and California (441K SF) - because apparently when you're selling everything from bike trailers to massage chairs, you need a lot of storage space.
But here's what really caught my attention: their customer service approach. They're genuinely proud of their "simple and easy return & refund policy" and want to make purchasing "as simple, convenient, and enjoyable as possible." In an era where returning stuff online can feel like navigating a maze designed by someone who hates you, that's refreshing.
The company feels like it understands something fundamental about modern life - we want our homes to work better, look better, and feel better, but we don't want to spend a fortune or drive to seventeen different stores to make that happen. Whether you're setting up a home office, creating an outdoor oasis, or just trying to keep your pets happy, Aosom has probably got something that'll do the job without breaking the bank.