Arc'teryx

Arc'teryx is a high-performance outdoor equipment company headquartered in North Vancouver, British Columbia, known for leading innovations in climbing, skiing and alpine technologies. Founded in 1989, the company specializes in technical apparel for mountaineering and Alpine sports, including waterproof Gore-Tex shell jackets, knitwear, and down parkas.

All Arc'teryx newsletters
Arc'teryx customer service

Arc'teryx customer service

Use any of the convenient means below to contact Arc'teryx customer service.

Phone (866) 458-2473
Web https://arcteryx.com/us/en/help/contact
Arc'teryx jobs

Arc'teryx jobs

At Arc'teryx, we cultivate your growth and leadership both in your role and outside the office walls. We are actively fostering a culture of inclusivity, fuelled by curiosity and acceptance. Our inclusive workplace includes virtual first arrangements where practicable, and is connected to our core value 'Leave It Better'.

View current Arc'teryx jobs
location

Headquarters

110-2220 Dollarton Highway
North Vancouver, BC V7H 1A8, Canada
(866) 458-2473

Returns

What is the return window?
Returns can be made 30 days from receipt of order. Arcteryx offers a 30-day return window for most items, providing ample time for customers to return purchases.

Do I need a receipt to return an item?
While not explicitly stated, return instructions are outlined in your order confirmation email, suggesting proof of purchase is necessary for processing returns.

Are there any items that are non-returnable?
For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging and returned in their original box.

How will I receive my refund?
Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment. Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.

Arc'teryx hours

Arc'teryx hours

Sunday 10:00am - 6:00pm
Monday 10:00am - 7:00pm
Tuesday 10:00am - 7:00pm
Wednesday 10:00am - 7:00pm
Thursday 10:00am - 7:00pm
Friday 10:00am - 7:00pm
Saturday 10:00am - 7:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Arc'teryx.

Check my Arc'teryx hours

Editor's Take

So here's the thing about Arc'teryx-it's kind of become this weird cultural phenomenon that nobody really saw coming. The company's headquartered in North Vancouver, British Columbia, and was founded in 1989 as Rock Solid before rebranding to Arc'teryx in 1991. The name? It references the Archaeopteryx, the transitional fossil of early dinosaurs to modern dinosaurs (birds). Pretty nerdy, right? But that's exactly the point.

What started as a climbing gear company making harnesses has evolved into something much bigger. Arc'teryx is known for its waterproof Gore-Tex shell jackets, knitwear, and down parkas, and the quality is legitimately insane. We're talking about jackets that can cost $600 or more, and people actually line up to buy them. The company considers every detail, innovates with athlete insights, tests in extreme conditions and builds for lasting durability.

But here's where it gets interesting. Arc'teryx is seen as a high-end status symbol among youth, just shy of Stone Island and Moncler, and Fast Company labeled it a cult brand in 2021, noting it's worn by both hikers and hype-beasts according to The New York Times. The brand accidentally became a fashion statement, part of the whole gorpcore movement where people wear technical outdoor gear in cities. You'll see Arc'teryx jackets on Wall Street just as often as you'll see them on actual mountains.

And then there's TikTok. Throughout 2022, a TikTok trend emerged where individuals would shower, fully clothed with an Arc'teryx jacket, as British rapper YT's song Arc'teryx played in the background. The trend went absolutely viral, with millions of views. It's the kind of organic marketing you can't buy-though the company did send the rapper free gear after seeing his video.

The technical side is where Arc'teryx really shines, though. Their ARC'One manufacturing facility is located just a short drive from their North Vancouver Headquarters and Design Centre, where they test designs and prove concepts. Having a manufacturing facility in close proximity to their Design Centre gives them hands-on knowledge of what they make and how it should be made. This isn't some brand slapping logos on generic jackets-they're actually innovating. When they realized that zipper teeth were the weak link in a waterproof jacket, they decided to put them on the inside-now known as the WaterTight zipper, an industry standard.

The company's grown massively. Arc'teryx's parent company is Amer Sports, a Finnish sporting goods multinational, which is now owned by Chinese retailer Anta Sports and its co-investors after a 2019 acquisition. Amer Sports, which also owns brands like Salomon and Wilson, then became a public company listed on the New York Stock Exchange in 2024. That's a long way from making climbing harnesses in Vancouver.

What's fascinating is how Arc'teryx has managed to stay relevant to both hardcore mountaineers and fashion-conscious urbanites. The gear works-genuinely works-in extreme conditions. But it also looks good enough that people wear it to brunch. That's a rare balance to strike. The brand's commitment to quality means their products last for years, which is why you'll see people treating their Arc'teryx jackets like investments.

The price tags are steep, no question. But when you're talking about a jacket that might last a decade or more, with a warranty program that actually stands behind the product, the math starts to make sense. Plus, through ReBIRD, they service, care for, and give gear multiple lives, so performance stays at its peak beyond a single adventure, season or individual.

It's become one of those brands where the logo-that distinctive fossil bird-carries real weight. Whether you're actually climbing mountains or just want people to think you might, Arc'teryx has you covered. Literally.