Audeze
Audeze is a California-based high-end audio manufacturer specializing in planar magnetic headphones for audiophiles, professionals, and gamers. Founded in 2008, they manufacture their drivers in Orange County and have become the most-awarded brand in premium headphones.
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Audeze · Jun 18
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Audeze · Jun 03
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Audeze · May 21
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Audeze · May 08
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Audeze · May 06
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Audeze · Apr 23
Audeze customer service
Use any of the convenient means below to contact Audeze customer service.
| Phone | (714) 581-8010 |
| Web | https://support.audeze.com/hc/en-us |
| [email protected] |
Headquarters
3410 S Susan St
Santa Ana, California 92704
(714) 581-8010
[email protected]
Returns
What is the return window?
Audeze offers a 30-day return policy with no penalty (assuming nothing is missing or damaged). The customer is responsible for return freight to Audeze, using a shipping method with tracking.
Who pays for return shipping?
The customer is responsible for return freight to Audeze, using a shipping method with tracking. Audeze doesn't refund shipping costs or import duties/taxes.
How do I start a return online?
If you decide you need to return your headphones, contact us at [email protected] before the end of the 30-day period after delivery and we'll assist with shipping information.
What if I received a damaged or incorrect item?
For direct warranty service Audeze covers parts, labor and return shipping to the customer. If a defect occurs within the first 30 days after the original retail sale, they pay for shipping both ways from the original point of delivery by providing a pre-paid shipping label.
Are there any items that are non-returnable?
Audeze considers earpads, headband straps/cushions, eartips, earlocks, earhooks, and batteries to be "consumable items" and offer no warranty on those parts.
Editor's Take
So here's the thing about Audeze - they're basically the audio nerds who decided to bring NASA technology to your ears. And honestly? It kind of worked.
Founded in 2008, the company started in a Southern California garage underneath a poster for "2001: A Space Odyssey," which inspired the company name. That's the kind of origin story that makes you think these folks were serious about their craft from day one. And they were. In the years that followed, Audeze has become the most-awarded brand in premium headphones.
What sets them apart is their obsession with planar magnetic technology. While most headphone companies stick with traditional dynamic drivers, Audeze went all-in on this different approach that uses ultra-thin diaphragms - we're talking drive film thinner than a red blood cell. The result? Sound that's ridiculously detailed and accurate. Their user base includes Grammy-winning recording engineers, audiophiles, top eSports athletes, and specialized medical facilities, which tells you they're not messing around.
But here's what really caught my attention: Every single Audeze planar magnetic and electrostatic driver is built in their Orange County, California factory. In fact, they've become the largest flexible printed circuit board manufacturer in the U.S. In an era when everything's outsourced overseas, that's pretty remarkable. They hand-assemble and test each high-end headphone, which explains why their stuff isn't cheap - but also why it lasts.
The company's evolved beyond just audiophile gear too. They've got gaming headsets like the Maxwell that reviewers can't stop raving about, professional studio monitors used by people mixing tracks for Beyoncé and Metallica, and even a partnership with Sony's PlayStation division. Their innovations have led to 11 U.S. patents, so they're not just assembling parts - they're actually inventing new ways to reproduce sound.
What I appreciate is that they haven't lost sight of their roots even as they've grown. The founders - CEO Sankar Thiagasamundram and CTO Dr. Dragoslav Colich - are still running the show, and you can tell there's genuine engineering passion behind every product. They're not trying to be Beats or Bose. They're doing their own thing, and doing it exceptionally well.