AvaCare Medical
AvaCare Medical is an online medical supply store offering wheelchairs, walking aids, incontinence products, home safety equipment, and professional medical supplies with free shipping over $50 and guaranteed next-day delivery.
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AvaCare Medical · Jun 22
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AvaCare Medical · Jun 21
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AvaCare Medical · Jun 16
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AvaCare Medical · Jun 15
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AvaCare Medical · Jun 09
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AvaCare Medical · Jun 08
AvaCare Medical customer service
Use any of the convenient means below to contact AvaCare Medical customer service.
| Phone | (877) 813-7799 |
| Web | https://www.avacaremedical.com/contacts |
| Chat | Click to chat |
| [email protected] |
Headquarters
1965 Swarthmore Ave Suite 8
Lakewood, NJ 08701
(877) 813-7799
[email protected]
Returns
What is the return window?
AvaCare Medical offers a refund on all unused, resellable goods returned within 30 days of purchase, unless marked otherwise on the product page.
Are there any items that are non-returnable?
All PPE items and Covid Tests are non-returnable.
How will I receive my refund?
Your original shipping cost will be refunded if all items in the order are returned. A restocking fee will be deducted from your refund. This 15% fee varies by product and is not applied if the return is for a defective or incorrect item.
What if I received a damaged or incorrect item?
If the issue is on our end (damaged or incorrect item), we will take full responsibility. If you received a defective or incorrect product, we will resolve the issue or send you a prepaid return label so you don't have to pay for shipping.
How do I start a return online?
Send us an email at [email protected] with your 7-digit AvaCare Medical order number (listed on the packing slip as the PO number) and the reason for your return. Our staff will approve your request and send you an email with your personal RMA number and the address to ship it back to.
Editor's Take
So here's the thing about AvaCare Medical-they're basically the online medical supply store that gets it. And by "gets it," I mean they understand that buying medical equipment shouldn't feel like navigating a maze blindfolded while someone shouts confusing product codes at you.
AvaCare Medical positions itself as your "number one source for medical supplies and equipment online," offering "a full range of products along with the knowledge, expertise, and sensitivity to your specific situation." That last part-the sensitivity bit-actually matters more than you'd think. Because let's be honest, nobody's shopping for adult diapers or mobility aids because they're having the best day of their life.
What caught my attention is their AvaCare@Home service. This program sends "a medical professional visit them in person to walk them through product selection" and helps with "product selection, sizing, fit and overall medical product recommendations." It's like having a personal shopper, but for wheelchairs and incontinence products. Kind of brilliant, actually.
The company's been around for about a decade and has built up some serious street cred. They're BBB accredited since December 2022 and have been in business for about 10 years. They offer "free shipping over $50, unmatched customer service and a price match guarantee." That price match guarantee is clutch-medical supplies can get expensive fast.
Their product range is pretty comprehensive. You can shop for "wheelchairs and walking aids, incontinence products such as bed pads, adult diapers and nitrile gloves and much more." They also carry "products for respiratory care, personal care, nutritional products" and "ostomy products, diagnostic care, professional equipment or pediatric medical equipment and supplies."
But here's what really sets them apart-they actually seem to understand that medical equipment shopping is stressful. They acknowledge that "every piece of medical equipment comes with questions" and promise they "have the answers," whether you need help with "the difference between incontinence pads and chux pads or help choosing the right size medical gloves."