Baccarat
Baccarat is a luxury French crystal manufacturer founded in 1764, specializing in high-end crystal barware, dining pieces, home decor, lighting, jewelry, and fragrances.
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Baccarat · Dec 17
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Baccarat · Dec 11
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Baccarat · Dec 03
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Baccarat · Nov 28
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Baccarat · Nov 21
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Baccarat · Nov 19
Baccarat customer service
Use any of the convenient means below to contact Baccarat customer service.
| Phone | (800) 221-6330 |
| Web | https://www.baccarat.com/en_us/contactus |
Baccarat jobs
Discover our company culture and values, and see how you can contribute to our mission.
View current Baccarat jobs
Headquarters
545 Madison Avenue
New York, NY 10022
(212) 826-2471
[email protected]
Returns
What is the return window?
You have 30 days to exchange your Baccarat item for free with our prepaid return label. Online purchases cannot be exchanged online or in-store, however we offer a refund or gift certificate should you want to return or purchase another item within 30 days of the receipt of your package.
Do I need a receipt to return an item?
All returns must be accompanied by a receipt.
How will I receive my refund?
Once your order has been received and validated by our logistics department, the refund will take place within 15 working days at the latest.
How do returns work for gift recipients?
Gift recipients may exchange items within 30 days of the original purchase at a Baccarat boutique within the USA, upon presentation of a valid gift receipt.
Baccarat hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Baccarat.
Check my Baccarat hours
Editor's Take
There's something almost magical about walking into a Baccarat boutique-the way light catches those impossibly perfect crystal surfaces, creating little rainbows that dance across the walls. This French crystal house has been perfecting their craft since 1764, and honestly? You can feel that centuries-old expertise in every piece.
What strikes me most about Baccarat isn't just the obvious luxury factor (though let's be real, their crystal barware, dining pieces, home decor, lighting, jewelry, and fragrance collections are absolutely stunning). It's how they've managed to stay relevant while honoring tradition. Their Zig Zag collection reimagines the art of cutting, infusing crystal with a new rhythm somewhere between geometry and optical illusion-that's not your grandmother's crystal cabinet talking.
And then there's Baccarat Rouge 540, the result of the encounter between two symbols of excellence, the combined magic of Nature and Man transforming raw materials into a sensory element. This fragrance has basically become the unofficial scent of luxury-you smell it and immediately think "expensive taste."
The Harmonie collection serves as the contemporary icon for new taste adventurers, mixology enthusiasts, creative cocktail explorers and lovers of rare liquors. Notice how they're not just selling glassware-they're selling an entire lifestyle, a way of experiencing the finer things.
But here's what really gets me: behind each vase, goblet, candelabra, sculpture, figurine or desktop accessory is hidden a work of art, crafted by the magicians of Baccarat to bring joy to your life. They call their craftspeople "magicians," and after seeing their work up close, I get it.
The brand operates boutiques worldwide, from New York's Madison Avenue to locations across Europe and Asia, but each one maintains that same sense of wonder. Whether you're browsing their selection of iconic glasses to taste fine wines and savor precious moments or just admiring the artistry, Baccarat makes luxury feel both aspirational and somehow attainable-even if just for the moment you're holding one of their pieces.