Balance by bistroMD

Doctor-designed meal delivery service offering over 150 healthy, prepared meals with no membership required. Meals are ready in 5 minutes or less and designed for weight loss and specialty diets.

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Balance by bistroMD customer service

Balance by bistroMD customer service

Use any of the convenient means below to contact Balance by bistroMD customer service.

Returns

What is the return window?
If you are dissatisfied with any product you purchase, you may notify them within thirty (30) days after the product is shipped to you and request a refund.

Are there any items that are non-returnable?
Since the food in the program is perishable they will not accept returns for any reason. This is for the safety of all their customers.

How will I receive my refund?
Requests for refund will be handled on a case by case basis.

What if I received a damaged or incorrect item?
If there are errors on your order, contact Customer Service to arrange a refund for incorrect meals shipped. If there is damaged product in your order, contact Customer Service to arrange a refund for damaged product.

How do I start a return online?
You'll need to contact us immediately to make any adjustments or to cancel your order. Once your order is picked up by FedEx, it cannot be cancelled as your meals are already on their way to you.

Editor's Take

Balance by bistroMD isn't your typical meal delivery service-it's basically what happens when a bariatric physician decides to solve the "what's for dinner?" problem once and for all. Founded by Dr. Caroline Cederquist in 2005, who's board-certified in bariatric medicine, this company takes the guesswork out of healthy eating in a way that actually makes sense.

Here's what sets them apart: no membership required, no minimums. You literally just order what you want, when you want it. Ready in 5 minutes or less, these aren't your sad frozen dinner variety-we're talking 240-400 calories per meal with 40-50% lean protein to keep you actually satisfied.

The science behind it is pretty solid. Each meal contains 20-25% calories from healthy fats, 30-35% from complex carbohydrates, and 40-45% from lean protein. That's not just random numbers-it's designed to keep your energy steady without the afternoon crash that comes from most convenience foods.

And the variety? Over 150 seasonal meals covering everything from Mediterranean to heart-healthy to gluten-free options. Most meals fit into a low-sodium lifestyle with less than 600mg of sodium, which is refreshing when you consider how much salt most frozen meals pack in.

What really caught my attention is their flexibility approach. You know yourself better than anyone else, which is why they've built Balance to be flexible to meet your needs. Order as much or as little as you need, on your schedule. No minimums, no memberships. That's rare in this space where everyone wants to lock you into subscriptions.

The meals arrive frozen, packed with dry ice, and stay fresh for up to one year in the freezer. So you can stock up when you find favorites or just grab a few to try. Recently acquired by Marley Spoon in 2024, but they seem to be maintaining their doctor-designed approach.