Barbour
Barbour is a British heritage brand founded in 1894, renowned for its iconic waxed cotton jackets and outdoor clothing. The fifth-generation family-owned company offers stylish functional clothing, footwear, and accessories for men, women, and children inspired by the British countryside.
Barbour customer service
Use any of the convenient means below to contact Barbour customer service.
| Phone | (833) 954-2203 |
| Web | https://www.barbour.com/us/customer-services/customer-services |
| [email protected] |
Barbour jobs
As a custodian of the Barbour brand, you'll be a part of preserving this fifth-generation family-owned business for the next generation and beyond. If you're looking for a new adventure that can bring you pride, offer you a range of new opportunities to develop and progress in your career and allow you to really have an impact on the projects you are most passionate about, it could only be...Barbour.
View current Barbour jobsReturns
What is the return window?
Barbour has extended their returns policy for the Christmas period to January 25th, 2025. Return shipments may take up to 10 business days to reach them, and refunds can take up to 10 business days from receipt depending on your bank and the time of year.
Are there any items that are non-returnable?
Barbour will not accept the return of any made-to-measure or customer-made products. Products customized under the MyBarbour program cannot be returned under their Returns policy unless they are faulty or not as described. All products must be returned in a re-saleable condition, meaning the product and its packaging, labels and tags are undamaged and unused. They will not accept worn, damaged, altered or used goods.
How will I receive my refund?
Refunds are processed within approximately five business days of their receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
Can I return online purchases in-store?
Orders placed on Barbour.com cannot be returned to retail stores at this time. This service is not currently available, and you will need to return your item to customer service using the free returns label provided.
Who pays for return shipping?
If you wish to return an item purchased from Barbour.com, you can use the free postage label provided. All returns are free via the tracking service and returns label provided.
Barbour hours
| Sunday | 11:00am - 5:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Barbour.
Check my Barbour hoursEditor's Take
You know that jacket you see on basically everyone from British royalty to festival-goers at Glastonbury? That's Barbour. And honestly, there's a reason it's been around since 1894-this isn't some flash-in-the-pan brand trying to capitalize on heritage vibes. They actually have the heritage.
Started by a Scottish guy named John Barbour in South Shields, England, the company began making oilskins for sailors and fishermen who needed protection from the brutal North Sea weather. Fast forward 130 years, and they're still family-owned (fifth generation now, which is kind of wild) and still making those iconic waxed cotton jackets by hand in the same South Shields factory. The Bedale and Beaufort styles? Still handcrafted there.
But here's what makes Barbour interesting beyond the whole "British countryside" aesthetic. They've been doing sustainability before it was cool-like, they've offered rewaxing services since 1921. Over 70,000 jackets get sent back to them annually for repairs and rewaxing. Queen Elizabeth II famously wore the same Beaufort jacket for over 25 years, just getting it rewaxed instead of replacing it. That's the kind of longevity we're talking about.
The brand holds three Royal Warrants (from the Duke of Edinburgh, Queen Elizabeth II, and King Charles III), which basically means the royals are obsessed. Princess Diana made the waxed jacket part of the "Sloane Ranger" uniform in the '80s, and Kate Middleton's still wearing them today. But it's not just posh people-the jackets became a Glastonbury staple, paired with Hunter wellies and sequined dresses in the mud.
What's clever is how they've evolved without losing their identity. Sure, they still make those classic waxed jackets (the ones that develop that worn-in patina people actually brag about), but they've also launched Barbour International-inspired by their 1936 motorcycle heritage-and done collaborations with everyone from Supreme to Ganni to Gucci. They're pulling in younger customers while keeping the countryside crowd happy.
The product range has expanded way beyond jackets too. You'll find everything from quilted coats and knitwear to footwear, bags, and even dog coats. They've got collections for men, women, and kids. And while the traditional waxed jackets are still made in England, some other products are manufactured elsewhere to keep up with demand.
One thing that stands out: their Wax for Life program. It's not just marketing-they genuinely want you to keep your jacket forever. You can send it in for repairs, rewaxing, or even buy "Re-Loved" jackets that have been refurbished and given a second life. In a world of fast fashion, that's refreshing.
So yeah, Barbour's one of those brands that's managed to stay relevant for over a century without selling out. Whether you're tramping through the Scottish Highlands or just want to look put-together on a rainy Tuesday, they've got you covered-literally.