Barnes & Noble
America's largest bookstore chain operating over 600 retail stores nationwide, offering books, eBooks, music, movies, toys, games, and café services.
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Barnes & Noble customer service
Use any of the convenient means below to contact Barnes & Noble customer service.
| Phone | (800) 843-2665 |
| Web | https://bn.com/help |
| [email protected] |
Barnes & Noble jobs
At the heart of Barnes & Noble, our Corporate team brings our many stores into alignment under a unified strategic vision. Team members work behind the scenes to ensure smooth operations and consistent excellence at all customer touchpoints. Opportunities may include positions in Accounting, Customer Service, Digital/eCommerce, Finance, HR, IT, Marketing, Merchandising, Publishing, and Store Operations.
View current Barnes & Noble jobs
Headquarters
33 East 17th Street
New York, NY 10003
(800) 843-2665
[email protected]
Returns
What is the return window?
You have 30 days from the delivery date (for online purchases) or purchase date (for in-store purchases) to return most items for a full refund. Gift returns have a 60-day window when you have a gift receipt.
Do I need a receipt to return an item?
Yes, you need an original receipt for all returns and exchanges to receive a refund to the original payment method. For online purchases, a packing slip or order confirmation email is accepted. Returns without a receipt are generally not accepted.
Are there any items that are non-returnable?
Yes, magazines, newspapers, used books, shipping fees, digital content (including eBooks, audiobooks, digital magazines), access codes, gift cards, and shrink-wrapped items that have been opened are not returnable. Bulk orders of 50 or more copies are also non-returnable.
How will I receive my refund?
Refunds are issued to your original form of payment for the purchase price plus applicable taxes. Refunds are processed within 24 hours after being requested, but may take several business days to appear on your statement depending on your card issuer's processes.
Can I return online purchases in-store?
Yes, you can bring online purchases to any Barnes & Noble store with your packing slip, order confirmation email, or billing summary email along with your original form of payment. If you used PayPal, the store will provide store credit in the form of a Barnes & Noble Gift Card.
Barnes & Noble hours
| Sunday | 10:00am - 9:00pm |
| Monday | 9:00am - 9:00pm |
| Tuesday | 9:00am - 9:00pm |
| Wednesday | 9:00am - 9:00pm |
| Thursday | 9:00am - 9:00pm |
| Friday | 9:00am - 10:00pm |
| Saturday | 9:00am - 10:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Barnes & Noble.
Check my Barnes & Noble hours
Editor's Take
Barnes & Noble isn't just surviving in the digital age-it's actually thriving, and that's kind of remarkable when you think about it. While other bookstore chains have shuttered their doors, B&N has figured out how to stay relevant by embracing everything from TikTok trends to cozy café culture.
Walk into any of their 600+ locations and you'll immediately notice they're not your grandfather's bookstore anymore. Sure, books are still front and center, but they've expanded into this whole lifestyle experience. You've got your Starbucks corner where people camp out with laptops, vinyl records for the music enthusiasts, board games that actually get families talking again, and even LEGO sets that make adults feel like kids.
But here's what's really interesting-they've managed to ride the #BookTok wave better than almost anyone expected. The company's been smart about partnering with social media influencers and creating dedicated sections for trending reads. When a book goes viral on TikTok, Barnes & Noble is usually ready with displays and recommendations that capitalize on that momentum.
Their membership program is another smart move-for about $25 a year, you get free shipping and store discounts, which keeps customers coming back. And they've been expanding, not contracting, with plans to open 65 stores this year according to recent reports.
What really sets them apart is how they've managed to feel both corporate and community-focused. Barnes & Noble hosts nearly 100,000 events a year, engaging with regional businesses and educational institutions to become pillars of local communities. That's a lot of author readings, book clubs, and story times.
The company's also been smart about adapting their store formats. They're experimenting with smaller, boutique-style locations in some markets while maintaining their flagship superstores in others. It's this flexibility that seems to be working for them when rigid approaches have failed other retailers.