Bass Pro Shops
Bass Pro Shops is North America's premier outdoor and conservation company, offering hunting, fishing, boating, camping gear and apparel across more than 150 destination retail locations.
Bass Pro Shops weekly ad
View the most recent Bass Pro Shops ad to catch up on the latest specials, promotions and limited time offers.
Bass Pro Shops customer service
Use any of the convenient means below to contact Bass Pro Shops customer service.
| Phone | (800) 227-7776 |
| Web | https://help.basspro.com |
| Chat | Click to chat |
Bass Pro Shops jobs
We have great people because they share our passion. They would rather help people get connected to the outdoors - see a kid catch his first fish, help a family spend a night in a tent or buy their first boat. That's what we're all about.
View current Bass Pro Shops jobsHeadquarters
2500 E. Kearney Street
Springfield, MO 65898
(417) 873-5000
Returns
What is the return window?
In most cases, if the item was purchased through the catalog or online, you may return it to us for an exchange or refund either by mail or at the store within 60 days of purchase with valid proof of purchase. We will accept items returned after 60 days on an inspection basis only.
Can I return online purchases in-store?
Yes, items purchased through the catalog or online may be returned for an exchange or refund either by mail or at the store within 60 days of purchase with valid proof of purchase. You may return your items to either company, regardless of whether you purchased from Bass Pro Shops or Cabela's.
Are there any items that are non-returnable?
For safety reasons the following items are not returnable: Firearms, Ammunition, Black powder firearms, Black Powder, Primers, Reloading Lead, Brass or Bullets, Treestands, Blowguns, and Mouth Calls (ex: Waterfowl, Turkey, and Big Game Calls, etc.) Bargain Cave items purchased at a retail store are nonreturnable. Marine motor propellers that have been installed are nonreturnable.
How will I receive my refund?
If your store receipt reflects that you paid by cash or check, you will be refunded in cash at the store. If you paid with a credit card, a credit will be issued to the credit card you used. For online returns, as soon as the label is scanned by FedEx a refund credit will be issued.
Who pays for return shipping?
If your return is due to receiving damaged or defective merchandise or a mistake we made on your order we will gladly waive the fee for the use of any prepaid return label or reimburse you for return shipping expenses for standard ground shipping through USPS, UPS, or FedEx. Otherwise, customers are responsible for return shipping costs.
Bass Pro Shops hours
| Sunday | 10:00am - 7:00pm |
| Monday | 9:00am - 9:00pm |
| Tuesday | 9:00am - 9:00pm |
| Wednesday | 9:00am - 9:00pm |
| Thursday | 9:00am - 9:00pm |
| Friday | 9:00am - 9:00pm |
| Saturday | 9:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Bass Pro Shops.
Check my Bass Pro Shops hoursEditor's Take
So here's the thing about Bass Pro Shops-it's kind of become this weird cultural phenomenon that's way bigger than just a place to buy fishing rods. Started back in 1972 when Johnny Morris was basically selling tackle out of eight square feet in the back of his dad's liquor store in Springfield, Missouri. Now? The company pulls in over 200 million visitors annually across more than 150 locations. That's not a typo.
But what makes Bass Pro different is that they figured out early on that nobody wants to shop in a boring warehouse. Walk into any location and you're basically entering an outdoor theme park-massive aquariums (some holding 30,000+ gallons), museum-quality taxidermy, waterfalls, and enough visual spectacle to keep kids entertained while parents actually shop. The Springfield flagship store? It's basically a tourist destination. People plan vacations around visiting it.
The business model is pretty genius when you think about it. They acquired Cabela's in 2017 for $5.5 billion, creating this outdoor retail empire that dominates the market. And they're not just selling gear-they own White River Marine Group, which manufactures boats, plus they run Big Cedar Lodge and other resorts. It's vertical integration on steroids.
Notice how every store feels like a hunting lodge designed by someone with an unlimited budget? That's intentional. The company uses thousands of regional artifacts, antiques, and local memorabilia to make each location feel connected to its community. The East Peoria store has a record-breaking Mel Johnson buck. The Foxborough location has a 34,000-gallon aquarium with 400 native New England fish. They're not just stores-they're entertainment destinations that happen to sell stuff.
Here's what's interesting: they've managed to stay privately held this whole time, which is increasingly rare for a company this size. Johnny Morris is still CEO, still calling the shots. That kind of founder-led longevity means the company can focus on long-term conservation efforts and customer experience without Wall Street breathing down their necks every quarter.
The conservation angle is real, too. They're heavily involved in habitat restoration, fishing and hunting education programs, and they've donated millions to wildlife causes. Whether that's genuine passion or brilliant marketing (probably both), it resonates with their customer base in a way that feels authentic.
And yeah, Bass Pro has become this internet meme thing where people joke about it being an "amusement park" or the most American place imaginable. But that's kind of the point-they've created something that transcends typical retail. You don't just go to Bass Pro to buy a lure. You go because it's an experience, because your kids want to see the fish tank, because honestly, where else can you test out a kayak indoors?