Bauer Hockey
Bauer Hockey is the world's leading designer, developer, manufacturer and marketer of ice hockey equipment. For over 90 years, Bauer has set the bar in quality, protection and performance in hockey equipment including sticks, gloves, pads, helmets, skates, base layers, bags and apparel.
Bauer Hockey customer service
Use any of the convenient means below to contact Bauer Hockey customer service.
| Phone | (833) 897-9942 |
| Web | https://www.bauer.com/pages/contact |
| [email protected] |
Bauer Hockey jobs
For over 95 years, Bauer Hockey has been the most widely known name in hockey. From making the best skates, sticks and gear in hockey to empowering local communities to connect to the game, we aim to do everything for the game so that all feel welcomed to play. Whether you grew up playing the game or you're someone who has never set foot in a rink, we believe hockey is for everyone.
View current Bauer Hockey jobsHeadquarters
100 Domain Drive
Exeter, NH 03833
(603) 430-2111
[email protected]
Returns
What is the return window?
You may return an item purchased directly through Bauer.com within 30 days of purchase for a full refund.
Are there any items that are non-returnable?
MyBauer custom skates and helmets are not refundable, and once a MyBauer Skates order has been submitted, no changes can be made and they cannot be returned. Final Sale Items are not refundable and cannot be returned or exchanged. Equipment without proper Certification stickers or accompanying parts, or any other items that are not in their original undamaged packaging or have been worn or washed are not refundable.
How will I receive my refund?
You may return an item purchased directly through Bauer.com within 30 days of purchase for a full refund. Refunds are processed to the original payment method.
Who pays for return shipping?
Bauer MVP Loyalty Program members receive free returns. For non-members, customers are responsible for return shipping costs unless the item was damaged in shipment or incorrect.
What if I received a damaged or incorrect item?
Bauer will only accept returns for specialty products in circumstances where the product has been damaged in shipment, or where the incorrect product was shipped.
Editor's Take
Here's the thing about Bauer - they're not just another hockey equipment company. They're basically the company that invented modern hockey skates back in 1927. And when I say "invented," I mean they literally created the first skate where the blade was permanently attached to the boot. Before that? Players were out there basically strapping blades onto regular shoes. Wild, right?
But what makes Bauer interesting isn't just their history. It's how they've managed to stay relevant for nearly a century in a sport that's constantly evolving. Walk into any hockey rink in North America and you'll see their gear everywhere - from the kid taking their first skating lesson to NHL players pulling in seven-figure salaries. That kind of market penetration doesn't happen by accident.
The company's product lines read like a greatest hits album: Supreme, Vapor, Nexus. Each one designed for different playing styles, different foot shapes, different ways of shooting the puck. It's the kind of specialization that shows they're actually listening to what players need, not just churning out generic equipment with different color schemes.
And the numbers back it up. By 1995, Bauer and their related brands had captured 70% of the NHL market share. Their TUUK blade holders? A staggering 95% market share. Those aren't just impressive statistics - they're basically a monopoly built on innovation rather than corporate maneuvering.
The company's had its share of drama, too. Nike bought them in the mid-90s for $395 million, slapped their swoosh on everything, then sold them off again in 2008. Then came bankruptcy in 2016, followed by a $575 million acquisition. Through all that corporate chaos, though, the gear kept getting better. Lighter helmets with better protection. Skates that fit like they were custom-molded. Sticks that somehow keep getting more responsive despite already being ridiculously advanced.
What's kind of refreshing is their recent push into women's hockey. They're not just slapping pink on men's gear and calling it a day - they're actually developing products specifically for female players and backing the Professional Women's Hockey League. In an industry that's historically treated women's sports as an afterthought, that matters.
Their headquarters in Exeter, New Hampshire employs around 746 people across multiple continents, and they've got offices everywhere from Sweden to China. But despite being this global operation, they've managed to maintain that connection to the sport's grassroots. Their MVP loyalty program, their custom skate fitting technology, their warranty policies - it all suggests a company that understands their customers are passionate about the game, not just looking for the cheapest gear.
So yeah, Bauer's expensive. A top-tier stick can run you $300 or more. But when you're talking about equipment that can genuinely affect your performance and safety on the ice, that price tag starts making more sense. Especially when you consider they're backing it with decades of R&D and a warranty program that actually seems designed to help customers rather than dodge responsibility.