Beats by Dre

Beats by Dre is a leading audio brand that produces premium wireless headphones, earbuds, and speakers. Founded in 2006 by Dr. Dre and Jimmy Iovine and acquired by Apple in 2014, Beats combines style, comfort, and iconic sound quality.

Beats by Dre customer service

Beats by Dre customer service

Use any of the convenient means below to contact Beats by Dre customer service.

Phone (800) 442-4000
Web https://www.beatsbydre.com/support
Beats by Dre jobs

Beats by Dre jobs

Beats is looking for talented, passionate people to join their growing company, with career opportunities available at BeatsbyDre.com. Founded in 2006 by Dr. Dre and Jimmy Iovine, Beats has introduced an entirely new generation to the possibilities of premium sound entertainment through its family of premium consumer headphones, earphones and speakers.

View current Beats by Dre jobs
location

Headquarters

8600 Hayden Pl
Culver City, CA 90232
(800) 442-4000

Returns

What is the return window?
If you're not completely satisfied with your Beats purchase at Apple, you can return it within 14 days at Apple.

Do I need a receipt to return an item?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product.

Can I return online purchases in-store?
You can pick up your online order at an Apple Store near you and return eligible items to Apple within 14 days of receipt.

How will I receive my refund?
Since Beats products are sold through Apple, refunds are processed according to Apple's standard refund procedures, typically returning to the original payment method used for purchase.

What if I received a damaged or incorrect item?
If your product needs replacement because of physical damage, you can replace each damaged item for a fee, as accidental damage isn't covered by the Apple warranty but is eligible for applicable coverage for accidental damage from handling with your AppleCare for Headphones plan.

Editor's Take

So here's the thing about Beats - they basically rewrote the rules on how we think about headphones. And not just the tech side of things, but the whole cultural vibe around them.

Back in 2006, Dr. Dre and Jimmy Iovine had this realization that felt kind of obvious once you heard it: people were stealing music through piracy, sure, but they were also destroying the actual listening experience with those terrible white earbuds that came with everything. Dre apparently told Iovine something like, it's one thing that people steal my music, but it's another thing entirely to destroy what he'd worked so hard to create in the studio. That frustration became the spark.

What's interesting is how Beats approached the market. They didn't just make better headphones - they made headphones that people actually wanted to be seen wearing. The brand leaned hard into celebrity endorsements and product placements in music videos, basically turning headphones into a fashion statement. By 2011, Beats had captured 64% of the U.S. market for headphones priced over $100. That's not just success, that's dominance.

The Apple acquisition in 2014 for $3 billion was the largest purchase in Apple's history at that point. Think about that for a second - Apple, a company known for developing everything in-house, paid $3 billion for a headphone company. But it wasn't really about the headphones, was it? It was about the brand, the cultural cachet, and yeah, probably the Beats Music streaming service that would eventually become Apple Music.

These days, Beats operates as an Apple subsidiary but maintains its own identity. The product line has expanded way beyond those original Studio headphones - you've got the Powerbeats for athletes, Solo Buds for portability, Studio Pro for the premium experience. They've done collaborations with everyone from Kim Kardashian to various sports leagues, keeping that cultural relevance alive.

The headquarters in Culver City is worth mentioning too. It's this 105,000 square-foot space that deliberately doesn't look like an Apple office. The architect Barbara Bestor designed it to reflect the brand's roots in hip-hop, punk, and indie rock - there are photo murals of LA neighborhoods, bold colors, and a vibe that's more recording studio than tech campus.

What Beats really nailed was understanding that audio equipment could be aspirational. Before them, headphones were just... headphones. Functional. Boring. Beats made them into something you'd actually want, something that said something about you. Whether that's worth the premium price is a whole different conversation, but you can't argue with the impact they've had on the industry.