Bergdorf Goodman
Bergdorf Goodman is a luxury department store located on Fifth Avenue in New York City, founded in 1901. The iconic retailer operates women's and men's stores featuring high-end designer fashion, accessories, beauty products, and home goods.
Bergdorf Goodman customer service
Use any of the convenient means below to contact Bergdorf Goodman customer service.
| Phone | (888) 774-2424 |
| Web | https://assistance.bergdorfgoodman.com/contact |
Headquarters
754 Fifth Avenue
New York, NY 10019
(212) 753-7300
Returns
What is the return window?
You generally have 30 days from the date of receipt to initiate a return or exchange on most items. CHANEL handbags, accessories, clothing, and shoes can be returned for a refund within 14 days of receipt, while exchanges are allowed within the standard 30 days.
Do I need a receipt to return an item?
Bergdorf Goodman does not allow you to return the product without a receipt. It is mandatory to return your product with a receipt. Bergdorf Goodman has a strict and very straightforward return policy, they do not accept your return without a receipt. However, if you have a Bergdorf Goodman account, you can access your order history to create a return slip using your order number.
Are there any items that are non-returnable?
Certain items cannot be returned, including altered, special order, perishable, personalized and 'final sale' items. Returns on swimwear, intimate apparel, and skincare products are accepted only if they are unopened and unused.
How will I receive my refund?
Refunds are credited back to the original form of payment you used to make the purchase and typically take between 10 and 14 days to clear. Gift returns will be issued in the form of a Neiman Marcus gift card credit. The gift card in question can be used to make purchases from not only Neiman Marcus, but also Bergdorf Goodman, Horchow, and Last Call.
Can I return online purchases in-store?
If you happen to be in New York City, then you can indeed return online purchases to Bergdorf Goodman in person. Just be sure to create and print a return slip online and bring it to the store along with your merchandise.
Editor's Take
So here's the thing about Bergdorf Goodman - it's not just a department store. It's basically the department store, the one that makes every other luxury retailer look like they're trying a bit too hard.
Perched at Fifth Avenue and 58th Street since 1928, Bergdorf's occupies what used to be the Cornelius Vanderbilt II mansion. And honestly? That tells you everything. They literally built a store on the ruins of Gilded Age excess, and somehow it feels completely appropriate. The building itself is this gorgeous Beaux-Arts structure with white marble and a green mansard roof - the kind of place where you half expect to see someone in a fur coat being followed by a small dog in a matching outfit.
But what really sets Bergdorf apart is this almost stubborn commitment to being singular. While other luxury retailers were expanding like crazy in the '70s and '80s, opening suburban branches left and right, Bergdorf said "nah, we're good." They opened exactly one branch location - in White Plains in 1974 - and then converted it to a Neiman Marcus six years later. That's it. There is literally only one Bergdorf Goodman in the world, and it's staying right where it's always been.
The store operates across two buildings now - the main women's store at 754 Fifth Avenue (eight floors of couture, accessories, and that famous beauty level) and the men's store directly across the street at 745 Fifth Avenue. Notice how they're not even on the same side of the street? That's the kind of real estate flex that only happens in Manhattan.
And then there are the windows. Oh, the windows. Every season, Bergdorf's window displays become legitimate tourist attractions. People line up on Fifth Avenue to photograph them, Instagram them with #BGWindows, and basically treat them like art installations - which, honestly, they kind of are. During the holidays, the windows go full psychedelic fantasy mode, with mannequins dancing on moons and mermaids on bedazzled motorcycles. It's sensory overload by design.
Inside, you'll find basically every designer name that matters - Prada, Gucci, Chanel, Schiaparelli - often in dedicated boutiques that feel like mini stores within the store. The beauty level alone is 15,000 square feet of luxury skincare and cosmetics. There's a bridal salon for brides who want something beyond special. And on the seventh floor of the women's store, BG Restaurant serves afternoon tea with views of Central Park that'll make you understand why people pay $40 for a salad.
The store's been through various ownership changes over the decades - it's currently part of Saks Global as of 2024 - but the vibe remains untouched. Customer service here isn't just attentive; it's the kind where sales associates remember your name, your size, and probably your dog's birthday. They offer personal styling, international services in over 25 languages, and will even store your furs in their climate-controlled vault during summer.
Shopping here isn't cheap, obviously. But Bergdorf's has this interesting return policy that's both generous and strict - you get 30 days for most items, but everything has to be in absolutely pristine, saleable condition. They're not messing around. This is luxury merchandise, and they expect it to be treated as such.
What's kind of fascinating is how Bergdorf's has managed to stay relevant without compromising. In an era when every retailer is chasing online sales and opening pop-ups in every city, Bergdorf just... exists. Magnificently. On Fifth Avenue. Where it's always been. And people come to them.