Best Buy
Best Buy is America's leading consumer electronics retailer with over 1,000 stores, offering everything from computers and smartphones to appliances and gaming gear, plus expert tech support through Geek Squad services.
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Best Buy weekly ad
View the most recent Best Buy ad to catch up on the latest specials, promotions and limited time offers.
Best Buy customer service
Use any of the convenient means below to contact Best Buy customer service.
| Phone | (888) 237-8289 |
| Web | https://www.bestbuy.com/support |
| Chat | Click to chat |
| [email protected] |
Best Buy jobs
Whether it's working as a Geek Squad Agent, an in-store advisor, or in our corporate office, we offer each other support and prepare for what might come next. We wake up every morning so we can do our part in shaping the future of a changing world. Together, we raise the bar for what's possible and dream up new solutions to problems we've never encountered.
View current Best Buy jobs
Headquarters
7601 Penn Ave S
Richfield, MN 55423
(888) 237-8289
[email protected]
Returns
What is the return window?
The time period for returns and exchanges begins the day you receive your product and continues for 15 days on most products with standard membership, 60 days on most products with Plus or Total membership, and 14 days on most activatable devices.
Do I need a receipt to return an item?
According to Best Buy's return policy, "reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed." My Best Buy members can log in to their account and look up their receipts for online purchases. This information can also be looked up in-store for members.
Are there any items that are non-returnable?
Best Buy requires that products be returned in like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Final sale items can't be returned. You also can't return any of these items whatsoever - even if you're within that ridiculously short 15-day return window
How will I receive my refund?
Refunds will be credited back to the original payment method. A partial or full refund will be issued in the original form of payment. Store credit for the purchase price of gifts you return will be given in store. For gifts returned via mail, Best Buy will credit the gift purchaser and notify them via email.
Can I return online purchases in-store?
You may return any item shipped from and sold by Best Buy on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, and the credit card used to make your purchase.
Best Buy hours
| Sunday | 11:00am - 8:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Best Buy.
Check my Best Buy hours
Editor's Take
Best Buy isn't just another electronics store-it's basically become America's tech playground. And honestly? They've earned that spot through decades of adapting to what customers actually want, not just what they think we need.
What's fascinating about Best Buy is how they've managed to survive the "retail apocalypse" that killed off so many competitors. Circuit City? Gone. RadioShack? Barely hanging on. But Best Buy? They're thriving with over 1,000 stores across the US and Canada, pulling in billions annually. The secret sauce seems to be their willingness to evolve-from their early days as "Sound of Music" in 1966 to becoming the go-to destination for everything from smartphones to smart home setups.
The Geek Squad acquisition back in 2002 was probably one of their smartest moves. Think about it: buying electronics is one thing, but actually setting them up and fixing them when they break? That's where the real customer loyalty gets built. Now they've got this army of tech-savvy agents who can come to your house, fix your WiFi, and explain why your smart TV keeps buffering during Netflix binges.
Their membership programs are pretty clever too. The My Best Buy Plus and Total memberships aren't just about discounts-they're about creating that Amazon Prime-style stickiness. Extended return windows, exclusive deals, free shipping. It's the kind of thing that makes you think twice before buying that laptop somewhere else.
But here's what really sets them apart: they've figured out how to make big-box retail feel personal. Walk into most Best Buy stores and you'll find knowledgeable staff who can actually answer your questions about whether that 4K TV is worth the upgrade or which gaming headset won't make your ears hurt after three hours of Call of Duty. That human touch matters more than ever in our increasingly digital world.
The company's also been smart about partnerships-working with major brands like Apple, Samsung, and Microsoft to create these mini-stores within stores. It's like having multiple specialty retailers under one roof, which is pretty brilliant when you think about it.
Sure, they've had their challenges. The whole "showrooming" thing where people would browse in-store then buy online elsewhere was a real threat for a while. But they've turned that around by price-matching competitors and making their online-to-store pickup process seamless. Now people actually prefer buying from Best Buy because they know they can return it easily if something goes wrong.