BidetKing
BidetKing.com is the bidet industry leader specializing in electronic bidet seats and non-electric bidet attachments. They offer hand-picked products from top brands like TOTO, Kohler, Alpha Bidet, and Bio Bidet with expert reviews and industry-leading customer service.
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BidetKing · Jun 20
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BidetKing · Jun 16
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BidetKing · Jun 13
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BidetKing · Jun 10
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BidetKing · Jun 05
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BidetKing · Jun 01
BidetKing customer service
Use any of the convenient means below to contact BidetKing customer service.
| Phone | (888) 310-4511 |
| Web | https://bidetking.com/pages/contact-us |
| [email protected] |
Headquarters
2031 Merced Ave
South El Monte, CA 91733
(888) 310-4511
[email protected]
Returns
What is the return window?
BidetKing.com accepts returns or exchanges on new and unused bidet seats and attachments within 45 days of shipment date. Bidet toilet combination units and open box items are on final sale and returns are not accepted.
Are there any items that are non-returnable?
New and unused means the bidet has not been installed, used or altered in any way and remains in resaleable condition. Due to the hygiene nature of our business, any products that have been hooked up to water or used in any way are not eligible for return due to Public Health Regulations and BidetKing.com policy. Bidet toilet combination units, open box items, and gift cards are final sale.
How will I receive my refund?
We will refund you for your purchase price minus the original shipping cost, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc. Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.
Who pays for return shipping?
Customers are responsible for return shipping fees unless BidetKing.com makes a mistake on the order. Returns must be shipped via UPS or Fedex with insurance, BidetKing.com is not liable for damages incurred during shipment.
How do I start a return online?
Return shipping address will be given when RMA number is issued. Return items online and generate return label easily through their Returns Center at bidetking.returnscenter.com.
Editor's Take
So here's the thing about BidetKing-they're basically the Amazon of bidets, but way more obsessed with your bathroom experience. And honestly? That obsession shows.
They've been the bidet industry leader since 2011, with an A+ Better Business Bureau rating, which is kind of impressive when you think about how niche this market was just a decade ago. What really sets them apart is that they're the ONLY bidet specialty retailer in the world with official authorized dealer agreements with both TOTO and Kohler-that's like being the exclusive dealer for both Ferrari and Lamborghini in the car world.
But here's where it gets interesting. Unlike virtually any other bidet retailer online, they actually have a physical office and distribution warehouse in Monterey Park, CA. Most of their competitors are just drop-shipping from who-knows-where. BidetKing warehouses their own inventory, which means they can ship same-day for most orders received by 12PM PST, and products marked with their Express Quickship tag typically deliver within 2 business days-basically Amazon Prime speed for toilet seats.
The company's whole vibe is refreshingly straightforward. They hand-pick brands like Alpha Bidet, Bio Bidet, Brondell, TOTO, Blooming, Clean Sense, and Kohler Novita, so you're not wading through a bunch of questionable knockoffs. They're so confident in their products that they offer a 30-day risk-free in-home trial-which is pretty bold when you're talking about bathroom fixtures.
And notice how they've positioned themselves as educators, not just sellers. Their Knowledge Base includes everything from video reviews to how-to guides to comparison charts. It's like having a bidet consultant who actually knows what they're talking about, rather than some generic customer service rep reading from a script.
What's really smart is how they've handled the practical stuff that trips up other online retailers. Free ground shipping on orders over $99, flat $5.95 rate for smaller orders. They provide toll-free support with highly trained customer service and technical advisors who stick with you before, during, and after your purchase. It's the kind of hand-holding you actually want when you're installing something in your bathroom.