Black & Decker
Black+Decker is an American manufacturer of power tools, accessories, hardware, home improvement products, and home appliances. Founded in 1910 and headquartered in Towson, Maryland, the company is now a wholly owned subsidiary of Stanley Black & Decker.
Black & Decker customer service
Use any of the convenient means below to contact Black & Decker customer service.
| Phone | (800) 544-6986 |
| Web | https://support.blackanddecker.com/hc/en-us/p/contact_us_page |
| [email protected] |
Black & Decker jobs
When you're part of a company that's investing in its employees, you'll feel connected, respected and set up for success. Running the #1 tools company on the planet takes so many different kinds of talent - analytical minds that can engineer solutions, creative rockstars that can break through the clutter, and people people who know how to engage, motivate and build on our awesome culture.
View current Black & Decker jobsHeadquarters
701 E Joppa Rd
Towson, MD 21286
(800) 544-6986
[email protected]
Returns
What is the return window?
If you are not satisfied with your order, you have 60 days to return your item from the date of purchase.
Do I need a receipt to return an item?
Proof of purchase showing when and where you purchased the product may be required. Please check with the retailer for its specific return policy regarding time limits for returns or exchanges.
Are there any items that are non-returnable?
Please note gift wrap and shipping charges are non-refundable. This limited warranty does not cover failures due to abuse, accidental damage, or when the damage or defect has been caused by repairs made or attempted by anyone other than BLACK+DECKER and its Authorized Service Centers.
Who pays for return shipping?
To initiate a return, contact Customer Service through chat, a form, or call at 800-465-6070, and the Customer Service team will provide a prepaid shipping label.
Editor's Take
You know that orange-and-black logo you've seen in garages and toolboxes for basically forever? That's Black+Decker, and there's a reason it's stuck around since 1910. They're the folks who invented the first portable electric drill with a pistol grip back in 1917-which, if you think about it, completely changed how people work with tools. Before that, you were kind of stuck with whatever you could power from a fixed location.
But here's what's interesting. Most people think of them as just a power tool company, and sure, they've got drills and sanders and all that. But walk through any home goods section and you'll spot their stuff everywhere-coffee makers, toasters, that iconic Dustbuster handheld vacuum that basically every household had at some point. They introduced that thing in 1978 and it became one of those products that's so ubiquitous it's almost invisible.
The company's been through some changes. In 2010, they merged with Stanley Works to become Stanley Black & Decker, making them part of the world's largest tool company. They're still headquartered in Towson, Maryland, where they've been since 1917, though the parent company operates out of Connecticut. And they've rebranded from "Black & Decker" to "Black+Decker" with that plus sign-a small change that signals they're trying to stay current.
What sets them apart is this sweet spot they've carved out between professional-grade tools and consumer-friendly products. They're not trying to compete with DeWalt (which, funny enough, is also owned by Stanley Black & Decker) for the hardcore contractor market. Instead, they focus on homeowners who want reliable tools that won't require a second mortgage. Their 20V MAX POWERCONNECT system is a good example-one battery platform that works across dozens of tools, from drills to lawn equipment to vacuums.
The product range is honestly kind of wild when you look at it all together. Power drills, string trimmers, toaster ovens, hand mixers, leaf blowers. It's like they asked themselves "what do people use around the house?" and just made versions of everything. Some might call that unfocused, but it's worked for over a century.
They've also got this whole "Easy By Design" philosophy now, which basically means they're designing products that don't require you to read a 50-page manual or have an engineering degree. Sounds obvious, but you'd be surprised how many tool companies forget that not everyone grew up in a workshop. Their customer service is pretty accessible too-phone support during business hours, live chat on their website, and they're active on social media if that's your thing.
One thing worth noting: their warranty game is solid. Most products come with a two-year limited warranty, and they've got service centers all over the place. If something breaks, you can usually return it to the retailer where you bought it, or send it to one of their authorized service centers. Not the most exciting feature, but it matters when you're three years into owning a drill and something goes sideways.
So yeah, Black+Decker isn't flashy or cutting-edge in the way some brands try to be. But they've been making tools and home products that actually work for regular people for more than 100 years. That's not nothing.