Bonobos
Bonobos is a menswear brand known for exceptional fit and personalized service. Founded in 2007, they offer a full wardrobe of better-fitting clothing available online and at 50-60+ Guideshop locations nationwide.
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Bonobos · Jun 22
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Bonobos · Jun 21
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Bonobos · Jun 14
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Bonobos · Jun 14
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Bonobos · Jun 08
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Bonobos · Jun 07
Bonobos customer service
Use any of the convenient means below to contact Bonobos customer service.
| Phone | (877) 294-7737 |
| Web | https://help.bonobos.com/s/contactsupport |
| Chat | Click to chat |
| [email protected] |
Bonobos jobs
Starting with a great fit and personalized experience, Bonobos gives people the confidence to express their style and personality with joy and irreverence. Bonobos now offers a full wardrobe of better-fitting clothing for every body and occasion, with styles available to order online and to try on at any one of their 60+ Guideshop locations. The Bonobos team is vibrant, collaborative, and inclusive.
View current Bonobos jobs
Headquarters
45 W 25th St, 5th Floor
New York, NY 10010
(646) 738-3314
[email protected]
Returns
What is the return window?
From the day your order ships, you have 45 days to return an item for a refund to your original payment method and up to 90 days to return an item for a store credit refund. You can exchange unworn, unwashed and unaltered items during the full 90 day period.
Are there any items that are non-returnable?
Final sale items are not eligible for returns or exchanges. Bonobos items purchased from third-party sellers cannot be returned to Bonobos.
How will I receive my refund?
If you would like a refund to your original payment method, Bonobos gives a 45-day return window from the purchase date. If you're okay with store credit, you have 90 days to send your purchase back. For mail returns, Bonobos processes refunds in 5-7 working days. Credit card refunds should show on your statement in 1-3 working days, but this excludes American Express, which will take about 5-7 working days.
Can I return online purchases in-store?
You can absolutely return your items directly to a Guideshop location.
Who pays for return shipping?
You can generate the FedEx prepaid return shipping label at bonobos.com/return-label by entering your order or shipment number, email address, and the reason for the return. Returns within the U.S. include prepaid return labels.
Bonobos hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Bonobos.
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Editor's Take
So here's the thing about Bonobos-they basically took one of the most frustrating parts of being a guy who shops for clothes and just... fixed it. Like, actually fixed it.
It started back in 2007 at Stanford Business School when Brian Spaly got fed up with how terrible men's pants fit. You know that awkward bunching in the back? The "khaki diaper butt" situation? Yeah, he designed pants with a curved waistband and tailored thigh that actually worked. And then his classmate Andy Dunn cashed in his 401(k) to launch bonobos.com, shipping 400 pairs of pants from his Union Square apartment. Within six months they hit a $1 million run rate.
But here's where it gets interesting. Most online clothing brands stay online. Bonobos did the opposite-they opened physical stores in 2011, except they're not really stores. They call them "Guideshops," and you can't actually leave with anything. You go in, try stuff on with a personal stylist (they call them "Guides"), figure out your perfect fit, and then everything ships to your door for free. No inventory sitting on shelves, no carrying bags around, no "sorry we don't have your size." It's kind of brilliant when you think about it.
The numbers tell the story too. Walmart bought them for $310 million in 2017. Then Express and WHP Global picked them up for $75 million in 2023 after some corporate shuffling. They've got 50-60+ Guideshops now, plus they're sold in Nordstrom stores nationwide.
What really sets them apart is the fit obsession. They offer multiple fit options for the same item-athletic, slim, tailored, straight-because not everyone's built the same way. And their customer service team? They're called "Ninjas." Seriously. You email [email protected]. It's that kind of brand personality-professional but not stuffy, helpful without being pushy.
The product line has expanded way beyond those original pants. Now it's suits, shirts, golf wear, outerwear, shoes, accessories-basically a full menswear wardrobe. They've been named one of America's Hottest Brands by Advertising Age and won Crain's Best Places to Work in New York City twice.
Notice how they've managed to blend online convenience with in-person service without the downsides of either? That's the real innovation here. You get the endless selection of e-commerce plus the confidence of trying things on, minus the hassle of traditional retail. For guys who hate shopping or just want clothes that actually fit right, that's kind of everything.