BonWorth
BonWorth is a women's fashion retailer founded in 1966, now owned by Vermont Country Store as of March 2025. The brand specializes in comfortable, affordable clothing for women, particularly those 50 and older, offering misses, petite, women's and plus sizes primarily through online sales.
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BonWorth · Dec 31
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BonWorth · Dec 31
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BonWorth · Dec 31
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BonWorth · Dec 30
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BonWorth · Dec 30
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BonWorth · Dec 29
BonWorth customer service
Use any of the convenient means below to contact BonWorth customer service.
| Phone | (802) 776-5644 |
| Web | https://www.vermontcountrystore.com/customer-service |
| [email protected] |
Headquarters
5650 Main Street
Manchester, VT 05255
(802) 776-5644
[email protected]
Returns
What is the return window?
You can return items within 90 days of purchase for a refund or exchange. Returns by mail can take up to 2-3 weeks to process.
Do I need a receipt to return an item?
While proof of purchase is helpful, if you don't have the order number but have an account, you may log in to find the information needed. If it was a gift, you can contact customer service via email, live chat, or call for a return label.
Are there any items that are non-returnable?
Items showing evidence of habitual abuse of the return policy and products purchased from other brands not affiliated with The Vermont Country Store cannot be returned.
How will I receive my refund?
Vermont Country Store will process your return within 2 to 3 days after receiving it, send an email confirmation once processed, and after that it may take your bank up to 3 days to process the refund.
Who pays for return shipping?
There is a $7.95 charge for use of their prepaid return label, which will be deducted from your return or exchange. You don't have to use their prepaid label - you may return items via UPS, U.S. Postal Service or FedEx on your own.
Editor's Take
Here's the thing about BonWorth - it's kind of a bittersweet American retail story. For over 55 years, this was the place where mothers and daughters shopped together, finding comfortable, affordable clothing that actually fit real women's bodies. Not the trendy stuff you'd see plastered all over Instagram, but solid pieces that worked for everyday life.
Founded by Loren Wells back in 1966 in Hendersonville, North Carolina, BonWorth grew into something special. By 2007, they had more than 290 stores scattered across the country. Walk into any outlet mall in the South or Midwest, and you'd probably find one. The brand carved out this niche serving women 50 and older - a demographic that frankly gets ignored by a lot of fashion retailers.
Vermont Country Store has been around since 1946 and knows how to serve a similar customer base - folks who appreciate quality, practical clothing without all the fuss. They've got that whole nostalgic, classic Americana vibe going on. And they're keeping the BonWorth name alive, which matters to the loyal customers who've been shopping there for decades.
The physical stores? Most of them are gone now. BonWorth's shifted to primarily e-commerce, which honestly is where retail's headed anyway. You can still find some BonWorth pieces on resale sites like Poshmark and ThredUp, where they've actually become kind of collectible - that vintage appeal is real.
What made BonWorth work was simple: they understood their customer. Their clothing was designed to fit a diverse range of body types, including misses, petite, women's and plus size. They weren't trying to be everything to everyone. Just comfortable, flattering clothes at outlet prices for women who knew what they liked.