Books-A-Million
Books-A-Million is the second-largest book retailer in the United States, operating 260 stores in 32 states and selling books, magazines, collectibles, toys, and gifts both in-store and online.
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Books-A-Million customer service
Use any of the convenient means below to contact Books-A-Million customer service.
| Phone | (800) 201-3550 |
| Web | https://www.booksamillion.com/help/index.html |
| [email protected] |
Books-A-Million jobs
At Books-A-Million, our differences are our strengths. We know better than to judge a book by its cover - it's what's inside that counts. We strive to find the best, and bring out the best, in our teams.
View current Books-A-Million jobs
Headquarters
402 Industrial Lane
Birmingham, AL 35211
(800) 201-3550
[email protected]
Returns
What is the return window?
For all other products, Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of delivery on most items, and 60 days for Millionaire's Club Members. In-store purchases must be returned to a physical store with a receipt within 15 days (Within 30 days for Millionaire's Club Members).
Do I need a receipt to return an item?
In-store purchases must be returned to a physical store with a receipt within 15 days. Return your purchase, along with the Printed Return Receipt, to your local Books-A-Million store. Please email our Customer Service department at [email protected] if you need help with In-Store Returns.
Are there any items that are non-returnable?
Electronic returns, such as Compact Discs, DVDs, Video Games, and Consumer Electronics (headphones, speakers, etc.), must be sealed in the original package unless defective. *Does not apply to items purchased from New/Used Marketplace. *Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.
How will I receive my refund?
Items returned will be refunded to the original payment method. If you used a gift card to make your purchase, a credit will be issued back to the gift card. Upon receipt of the returned items, your refund will be issued to the credit card used. If you paid by check, you will be issued a merchandise credit, and if you used a gift card to make your purchase, credit will be issued back to the gift card. We do not issue refund checks.
Can I return online purchases in-store?
Online orders can be returned to our warehouse or returned to a physical Books-A-Million retail location.
Books-A-Million hours
| Sunday | 10:00am - 9:00pm |
| Monday | 9:00am - 10:00pm |
| Tuesday | 9:00am - 10:00pm |
| Wednesday | 9:00am - 10:00pm |
| Thursday | 9:00am - 10:00pm |
| Friday | 9:00am - 10:00pm |
| Saturday | 9:00am - 10:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Books-A-Million.
Check my Books-A-Million hours
Editor's Take
Books-A-Million isn't just another bookstore chain-it's basically the scrappy underdog of American book retail that somehow became the second-largest book retailer in the nation. And honestly? That's kind of amazing when you think about it.
The whole thing started in 1917 when a 14-year-old kid named Clyde Anderson dropped out of school and started selling newspapers from a makeshift stand in Florence, Alabama. Talk about humble beginnings. What's wild is that he spotted this opportunity because construction workers building the Wilson Dam were complaining they couldn't get their hometown newspapers. So this teenager figured out how to work with publishers and railroads to bring those papers to Florence. That's some serious entrepreneurial spirit right there.
Fast-forward over a century, and Books-A-Million now operates around 260 stores across 32 states. But here's what makes them different from your typical big-box bookstore: they've managed to stay rooted in the Southeast while expanding nationwide, and they've never lost that community feel. You'll find them promoting Southern authors and subjects that matter to their local customers-like college sports, which is basically religion in the South.
The stores themselves are pretty impressive too. We're talking anywhere from 4,000 to 30,000 square feet packed with books, magazines, manga, collectibles, toys, and gifts. Many locations still feature Joe Muggs cafés (though a bunch closed in 2025), so you can grab a coffee while you browse. And if you're into the whole used book scene, they've got their 2nd & Charles division that's been growing like crazy-over 40 stores in 18 states trading used books, games, and pop culture stuff.
What really sets BAM apart is their Millionaire's Club membership program. Members get free shipping on everything, exclusive discounts, and extended return windows. It's one of those loyalty programs that actually feels worth it, especially if you're a regular book buyer.
The company went through some interesting times-went public in the '90s, had their stock price go absolutely bonkers during the dot-com bubble (we're talking from $3 to nearly $47 in a matter of days), then came back down to earth. In 2015, the Anderson family bought the company back and took it private again, which probably explains why they've been able to maintain that family-business feel even at their size.