Boost Mobile

Boost Mobile is a prepaid wireless service provider offering affordable no-contract phone plans with nationwide 5G coverage. Operating as part of DISH Wireless, they provide unlimited talk, text, and data plans starting at $25/month with taxes and fees included.

All Boost Mobile newsletters
Boost Mobile customer service

Boost Mobile customer service

Use any of the convenient means below to contact Boost Mobile customer service.

location

Headquarters

9601 S. Meridian Blvd
Englewood, CO 80112
(833) 502-6678

Returns

What is the return window?
You can return Devices within thirty (30) days after shipment of your Device if you purchase the Device from boostmobile.com or within thirty (30) days of activation if you purchase the Device from a Boost Mobile retail store.

Do I need a receipt to return an item?
While not explicitly stated for receipts, you must call Boost Mobile at (833) 502-6678 to initiate the return or replacement process. If your Device is eligible for return, they will provide a Return Authorization Number and a return address.

Are there any items that are non-returnable?
Boost Mobile will not accept any Device returned in used, damaged, or altered condition. When they receive a returned Device, they will determine if it is damaged, used, or altered, and if so, they can reject those returns. Your Device(s) must be in like-new condition (e.g. no cracks, scratches, liquid damage, or any other damage) and with any locking software or applications disabled or removed.

How will I receive my refund?
Boost Mobile will process a refund once they receive the return. If you requested a refund through a credit or debit card, it'll be processed within 7-14 business days. If you requested a refund through a paper check, it'll be processed within 14-21 business days.

Who pays for return shipping?
If you don't comply with the Return Policy, including returning your Device more than thirty (30) days after the UPS shipment date for boostmobile.com orders or thirty (30) days after activation for Boost Mobile retail store purchases, it won't qualify for a refund and they may ship the Device back to you at your expense.

Boost Mobile hours

Boost Mobile hours

Sunday 11:00am - 6:00pm
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 8:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Boost Mobile.

Check my Boost Mobile hours

Editor's Take

So here's the thing about Boost Mobile-it's kind of having a moment. And not in that "we're trying too hard" way, but more like they actually figured something out that the big carriers keep missing.

You know how wireless service used to feel like this necessary evil? Like, you needed it, but you also knew you were probably getting ripped off somewhere in the fine print? Boost is basically the antithesis of that. They're running on what they call America's largest network now, hitting 99% nationwide coverage, which is legitimately impressive. That's not some marketing spin-they've actually built out thousands of 5G towers.

But here's what's interesting. While Verizon and AT&T are out here charging you $80-plus per month for unlimited everything (plus taxes, plus fees, plus that random $3.50 charge nobody can explain), Boost starts at $25 a month. Forever. That's their whole pitch-$25/mo as long as you stay on the plan. No contracts. No activation fees on most plans. Taxes and fees included. It's almost suspiciously simple.

The company's been around since 2001, but it's gone through some changes. DISH Wireless bought them, and instead of just slapping a new logo on the same old service, they actually invested in infrastructure. They're building their own 5G network from scratch, which is kind of wild when you think about it. Most carriers just lease towers or piggyback on existing networks. Boost said "nah, we'll build our own."

And they're not just targeting the budget-conscious crowd anymore. Sure, if you want a basic plan with your own phone, they've got you covered. But they're also selling flagship devices-iPhones, Samsung Galaxys, the works. Sometimes with deals that make you wonder how they're making money. Like, iPhone 15 for $99.99 when you switch? That's the kind of offer that makes people actually consider jumping ship.

The store experience is interesting too. They've got this "Store-to-Door" thing where a tech comes to your house, sets up your phone, transfers everything, and makes sure you're good to go. It's like Geek Squad but for phone activation. Which honestly makes sense-how many people have switched carriers and then spent three hours trying to figure out why their contacts didn't transfer?

Customer service is available every day from 8 a.m. to midnight ET, which is more accessible than a lot of carriers. And if you're not happy within 30 days, they'll refund your money. The return policy is pretty straightforward too-30 days from shipment for online orders, 30 days from activation for retail purchases. Device has to be in like-new condition, which is fair.

One thing that's kind of refreshing? They're not trying to be everything to everyone. They know their lane. Affordable wireless with solid coverage and no BS. They're not pretending to be a luxury brand. They're not trying to sell you a smart home ecosystem. They just want to give you reliable phone service without the sticker shock.

The network runs primarily on T-Mobile's infrastructure (with some AT&T in certain areas), so you're getting legitimate coverage. Not some sketchy MVNO that drops calls every time you drive past a Starbucks. Real, actual 5G service that works.

Look, is it perfect? Probably not. But for a lot of people-especially those tired of paying $150+ a month for family plans-it's worth a serious look. The wireless industry has needed someone to shake things up for a while now. Boost might actually be doing it.