Bose

Bose is a premium audio equipment manufacturer specializing in headphones, speakers, soundbars, and professional audio systems. Founded in 1964, the company is known for its noise-cancelling technology and high-quality sound engineering.

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Bose customer service

Bose customer service

Use any of the convenient means below to contact Bose customer service.

Phone (800) 379-2073
Web https://support.bose.com/s
Chat Click to chat
Email [email protected]
Bose jobs

Bose jobs

At Bose, we believe sound is the most powerful force on earth. We are a community of music lovers, tech junkies, and innovation enthusiasts. Our passion for sound has inspired thousands of employees to imagine, experiment, and invent throughout their careers.

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location

Headquarters

100 The Mountain Rd
Framingham, MA 01701
(508) 879-7330
[email protected]

Returns

What is the return window?
Your return request must be received by Bose within 90 days of receipt. This applies to most products purchased directly from Bose.com or by phone from Bose. Bose covers return shipping for items returned within 90 days of receipt, when purchased on Bose.com, or within 30 days of receipt for Bose Accessories and Aviation products purchased on Bose.com.

Are there any items that are non-returnable?
Product must not be on the list of return exclusions. While Bose does have return exclusions, the specific items are listed on their returns page. Product must be purchased directly from Bose. Products purchased elsewhere must be returned at the respective retailer.

How will I receive my refund?
Bose will initiate your refund once your returned items are received at our Returns Center. Refunds typically process within 3-5 business days for credit cards and PayPal; other payment methods may take up to 2 weeks.

Who pays for return shipping?
Bose covers return shipping for items returned within 90 days of receipt, when purchased on Bose.com, or within 30 days of receipt for Bose Accessories and Aviation products purchased on Bose.com. Using the Bose prepaid return shipping label is recommended. If you choose your own carrier, you're responsible for the product until Bose confirms receipt, and your return must be accompanied by an RMA number Bose provides.

How do I start a return online?
To start the return online, visit Start a Return or log in to your My Bose account. Once processed, you'll receive return instructions and a prepaid shipping label via email. Package the product with all accessories and ship the package to Bose within 30 days of initiating your return.

Bose hours

Bose hours

Sunday 11:00am - 7:00pm
Monday 10:00am - 9:00pm
Tuesday 10:00am - 9:00pm
Wednesday 10:00am - 9:00pm
Thursday 10:00am - 9:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Bose.

Check my Bose hours

Editor's Take

You know that feeling when you put on a pair of headphones and suddenly the world just... disappears? That's kind of Bose's whole thing, and they've been perfecting it since 1964. Founded by MIT professor Dr. Amar Bose, this isn't your typical tech company that stumbled into success-it was born from genuine frustration with poor audio quality and an academic's obsession with making things better.

What's interesting about Bose is how they've managed to stay privately held all these years. No shareholders breathing down their necks, no quarterly earnings calls. Just a company that can focus on sound innovation without Wall Street telling them what to do. And that freedom shows in their product lineup-from those iconic noise-cancelling headphones that basically invented the category to home theater systems that make your living room feel like a cinema.

The QuietComfort line is probably what most people think of first. These headphones have become so synonymous with travel that you'll spot them on basically every long-haul flight. But Bose isn't just about blocking out crying babies and jet engines. They've got portable speakers, soundbars, automotive audio systems, and even professional audio equipment for venues and businesses. The company employs around 9,000 people globally and pulls in an estimated $3.6 billion in annual revenue.

Here's something you might not know: Bose actually conducted research into car suspension systems at one point. Yeah, seriously. That's the kind of company this is-they'll chase an idea wherever it leads, even if it's got nothing to do with speakers. Though to be fair, they eventually shelved that project and went back to what they do best.

The Framingham, Massachusetts headquarters is where the magic happens, sitting on a campus they call "The Mountain." It's where engineers tinker with acoustics and where that famous Bose sound gets refined. They've also got a pretty sweet employee culture-there's a Makerspace where anyone can build stuff, and they host lunchtime concerts because, well, they're an audio company. It'd be weird if they didn't.

One thing that sets Bose apart is their approach to retail. They've got their own stores where you can actually demo products properly, which matters when you're dropping several hundred bucks on headphones. And their return policy is pretty generous-90 days for most products purchased directly from them, which shows they're confident you'll love what you buy.

The brand has this reputation for being premium, and yeah, their stuff isn't cheap. But people keep coming back because the quality is there. Whether it's the spatial audio in their latest Ultra line or the durability that keeps those headphones working for years, Bose has built trust over six decades. They're not chasing trends or trying to be the flashiest name in tech. They're just really, really good at making things sound better. And in a world full of mediocre audio, that's worth something.