Branch
Branch makes ergonomic office furniture for home offices and businesses, selling direct to consumers to save up to 50% compared to traditional dealers.
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Branch · Jul 06
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Branch · Jul 05
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Branch · Jun 30
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Branch · Jun 29
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Branch · Jun 26
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Branch · Jun 01
Branch customer service
Use any of the convenient means below to contact Branch customer service.
| Phone | (805) 301-7006 |
| Web | https://www.branchfurniture.com/pages/contact |
| Chat | Click to chat |
| [email protected] |
Branch jobs
We're an ambitious group of problem solvers innovating across software, hardware, design and logistics, and we're looking for entrepreneurial teammates who like a challenge.
View current Branch jobs
Headquarters
45 W 28th St, Second Floor
New York, NY 10001
(805) 301-7006
[email protected]
Returns
What is the return window?
Branch products in their original packaging can be returned for a refund within 30 days of delivery.
Do I need a receipt to return an item?
If you purchased through an authorized third-party such as Amazon, West Elm, Office Depot, etc, either warranty registration or proof of purchase is needed for coverage.
Are there any items that are non-returnable?
All Open Box products are final sale and not eligible for return. All workplace furniture and large corporate office orders over $2000 or delivered via White Glove or Freight are subject to a 20% restocking fee.
How will I receive my refund?
Once we receive and inspect your returned product, we'll process your refund to your original form of payment within 5-10 business days, less the cost of return shipping.
Who pays for return shipping?
Customers pay return shipping. A flat rate return shipping fee of $40 per unit will be deducted from any office chair purchase, and a flat rate of $15 per unit will be deducted from any accessory purchase.
Editor's Take
Branch isn't your typical furniture company-and honestly, that's exactly what makes them interesting. Founded in 2018 when CEO Greg Hayes got fed up with the office furniture industry's terrible options (either expensive and slow, or cheap and awful), Branch decided to cut out the middlemen entirely. Smart move, really.
What's fascinating is how they've positioned themselves. By selling direct, they claim to save customers up to 50% compared to premium furniture of comparable quality. That's not just marketing fluff-when you think about traditional furniture dealers with their unclear pricing and hefty markups, it makes sense.
They've got some serious credibility too, with top ratings from Wired, Forbes, Wirecutter, and over 400,000 customers. But here's what really caught my attention: their warranty game is strong, offering 2 to 10 years of coverage depending on the product. Some of their furniture is covered for nearly twice the length of a typical office lease-that's confidence in your product.
The company's philosophy is refreshingly straightforward. When you feel good while working, you're able to do your best work, and they aim to bring more joy into your day through an empathetic, ergonomic approach. It's not revolutionary thinking, but it's executed well.
And they're not just selling chairs and desks. For teams, Branch provides end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. That's the kind of service that makes CFOs happy-one vendor, one relationship, less hassle.
The numbers speak for themselves. Launched in 2019, Branch makes furnishing flexible, ergonomic office spaces easy and affordable for remote workers and hybrid teams, providing end-to-end service so customers can design, purchase, and handle delivery & assembly in one place. In a world where remote work isn't going anywhere, that positioning feels pretty smart.