Breitling

Breitling is a Swiss luxury watch manufacturer founded in 1884, specializing in precision chronometers and timepieces with strong aviation heritage. Known for COSC-certified movements and in-house manufacturing, Breitling creates watches for air, land, and sea adventures.

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Breitling customer service

Breitling customer service

Use any of the convenient means below to contact Breitling customer service.

Breitling jobs

Breitling jobs

Join our Squad and shape the future of watchmaking. Since 1884, we have been on a mission to redefine timekeeping, crafting exceptional watches designed to excel across our Air, Land, and Sea collections. Join a talented team and boost your career with experiences that will help you learn new skills.

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location

Headquarters

206 Danbury Road
Wilton, CT 06897
(203) 762-1180
[email protected]

Returns

What is the return window?
You can return your order free of charge within 14 days. You can return your Click & Collect order at the collection boutique or by post within fourteen (14) days of pick-up.

Are there any items that are non-returnable?
Breitling products that have been altered in any way, customized or engraved cannot be returned to Breitling for a refund. In order to receive a full refund, the product must be returned in the original state that you received it in, complete with any accessories and stickers and if applicable, the security tag must remain attached.

How will I receive my refund?
You will receive a refund for the original item in accordance with our standard return policy. Upon receiving a return, Breitling will verify that the returned Breitling product meets the return conditions.

How do I start a return online?
Please contact our Breitling Customer Relations team to arrange the return. If you wish to exchange one item for another, you must first return the original item and then place a new order.

Breitling hours

Breitling hours

Sunday 12:00pm - 6:00pm
Monday 11:00am - 8:00pm
Tuesday 11:00am - 8:00pm
Wednesday 11:00am - 8:00pm
Thursday 11:00am - 8:00pm
Friday 11:00am - 8:00pm
Saturday 11:00am - 8:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Breitling.

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Editor's Take

So here's the thing about Breitling-it's one of those watch brands that just kind of gets it. Founded way back in 1884, they've been making precision timepieces for over 140 years, which is basically forever in watch years. But what really sets them apart isn't just the history-it's that they've managed to stay relevant without losing their soul.

The brand has this deep connection to aviation that goes beyond just slapping a plane on the dial and calling it a day. We're talking actual cockpit instruments, chronographs that pilots genuinely relied on during aviation's golden age. The Navitimer, introduced in 1952, came with a slide rule bezel that let pilots calculate fuel consumption and flight times right on their wrist. Pretty ingenious stuff, honestly.

And they're not just resting on their laurels. Breitling manufactures its own movements in-house now-the B01 caliber was a big deal when it launched in 2009, giving them that technical independence that serious watch collectors care about. Every single one of their watches is COSC-certified, meaning it's passed Switzerland's official chronometer testing. That's not marketing fluff; that's actual precision you can measure.

What's interesting is how they've expanded beyond just pilot watches. The Superocean line targets divers and water sports enthusiasts, while the Chronomat has become this versatile everyday piece that works whether you're in a cockpit or a boardroom. They've even got the Emergency watch with an actual distress beacon-which sounds wild until you realize it's saved actual lives in real rescue situations.

The brand's aesthetic is pretty distinctive too. You'll recognize a Breitling from across the room with those polished cases, oversized dials for readability, and those signature "rider tabs" on the bezel (originally designed to protect the crystal when pilots squeezed into tight cockpits). They're not trying to be subtle, and that's kind of the point.

Recently, Breitling's been making moves in the sports partnership world-they're now the official timepiece partner of the NFL, which is a pretty significant shift from their aviation roots. But it makes sense when you think about it: precision timing, high-stakes performance, teams working together. It's the same ethos, different arena.

The company's also gotten serious about sustainability and responsible manufacturing, which matters more to consumers now than it did even five years ago. They're not just talking about it either-there's actual movement toward using recycled materials and ethical sourcing.

One thing that stands out when you dig into Breitling is their "Squad on a Mission" philosophy. It's not just corporate speak-they genuinely seem to foster this team mentality, both internally with employees and externally with their ambassador programs. They've assembled squads of athletes, explorers, and adventurers who actually use these watches in extreme conditions.

Price-wise, you're looking at luxury territory, but not stratospheric. They sit in that sweet spot where you're getting serious Swiss watchmaking without needing to mortgage your house. And unlike some brands that make you wait years for the privilege of buying their watch, Breitling actually wants to sell you one.