Brooklinen
Award-winning bedding and home essentials company offering premium sheets, towels, pillows, and loungewear with a 365-day happiness guarantee.
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Brooklinen · Jun 22
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Brooklinen · Jun 21
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Brooklinen · Jun 15
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Brooklinen · Jun 14
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Brooklinen · Jun 07
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Brooklinen · Jun 07
Brooklinen customer service
Use any of the convenient means below to contact Brooklinen customer service.
| Phone | (646) 798-7447 |
| Web | https://www.brooklinen.com/pages/contact |
| Chat | Click to chat |
| [email protected] |
Brooklinen jobs
We're a lean but mighty, highly collaborative team obsessed with making great products and putting our customers first.
View current Brooklinen jobs
Headquarters
10 Jay St, Suite 700
Brooklyn, NY 11201
(646) 798-7447
[email protected]
Returns
What is the return window?
Most products can be returned or exchanged within 365 days of purchase. Last Call items are final sale and cannot be returned.
Are there any items that are non-returnable?
Items listed as "Final Sale", including but not limited to the Last Call/Sale section, cannot be returned. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.
How will I receive my refund?
Refunds can be issued to the original payment method or as store credit. If your original payment method is no longer available, a store credit will be issued. Please allow 5-7 business days for your refund to be processed once your return has been received.
Who pays for return shipping?
All returns are subject to a $9.95 return fee which will be deducted from your refund amount. The return fee will be waived for all returns processed in any of our retail locations.
What if I received a damaged or incorrect item?
If an item is damaged or defective, please head to our site and select the Quality Guarantee option. For incorrect items, please contact our customer support team at [email protected]. The return fee may be waived for damaged, defective or incorrect items, under certain circumstances.
Brooklinen hours
| Sunday | 11:00am - 7:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Brooklinen.
Check my Brooklinen hours
Editor's Take
So here's the thing about Brooklinen-they've basically become the internet's favorite bedding brand, and honestly? There's a reason for that. With over 100,000 five-star reviews, they've managed to crack the code on something most of us didn't even realize was broken: buying sheets online without feeling like you're gambling with your sleep quality.
Founded by a husband and wife team in Brooklyn who just wanted great sheets without the insane luxury markups, Brooklinen started as one of those classic "we couldn't find what we wanted, so we made it ourselves" stories. But unlike a lot of direct-to-consumer brands that feel a bit soulless, these folks actually seem to get it. They offer a 365-day happiness guarantee-which is basically unheard of in the bedding world.
What's interesting is how they've expanded beyond just sheets. Sure, they're probably best known for their sheets, but walk into one of their retail locations (yes, they have actual stores now in places like Brooklyn, West Village, and San Francisco), and you'll find towels, loungewear, pillows, and even home decor. It's like they're slowly building a whole lifestyle brand around the idea of comfort.
The product lineup is pretty smart too. They've got three main sheet collections: Classic Core (percale), Luxe Core (sateen), and Linen Core. The percale is crisp and cool-perfect if you're a hot sleeper. The sateen is silky and smooth with that hotel-like feel. And the linen? Well, it's that perfectly rumpled, lived-in look that somehow manages to look effortlessly chic even when you haven't made your bed in three days.
But here's what really sets them apart: they actually understand customer service. Live chat available 9am-9pm EST, phone support during the same hours, and email support 24/7. When's the last time you could actually talk to a human being about your bedding concerns?
The pricing sits in that sweet spot where it's not cheap, but it's not "mortgage your house for thread count" expensive either. And with that year-long return policy, you can literally sleep on your decision. Literally.