Brooks Brothers
Brooks Brothers is America's oldest clothing retailer, founded in 1818, offering luxury menswear, women's wear, and children's clothing. Known for inventing the Oxford cloth button-down shirt and dressing 38 U.S. presidents, the brand represents classic American style with over 125 retail locations.
Brooks Brothers customer service
Use any of the convenient means below to contact Brooks Brothers customer service.
| Phone | (800) 274-1815 |
| [email protected] |
Brooks Brothers jobs
Brooks Brothers offers exciting job and career opportunities that rewards contributions in an atmosphere that encourages both personal and professional growth for all.
View current Brooks Brothers jobsHeadquarters
100 Phoenix Avenue
Enfield, Connecticut 06082
(800) 274-1815
[email protected]
Returns
What is the return window?
Customers have 60 days from the purchase date to return items in original condition with a receipt. To qualify for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.
Can I return online purchases in-store?
Yes, most items purchased online at BrooksBrothers.com are eligible for return at any Brooks Brothers store location. Bring the item along with the packing slip or the digital receipt from your BrooksBrothers.com account to ensure a smooth return process.
Are there any items that are non-returnable?
Items marked Final Sale (70% off or more) cannot be returned. Customized products are also typically final sale and cannot be returned unless damaged during shipping.
How will I receive my refund?
Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement. After approving your request at Brooks Brothers your refund will be issued within 3 to 5 business days.
Who pays for return shipping?
While there is a $7 return fee, it is waived under certain conditions, such as damaged items, incorrect orders, or exchanges.
Brooks Brothers hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Brooks Brothers.
Check my Brooks Brothers hoursEditor's Take
So here's the thing about Brooks Brothers-it's basically the granddaddy of American menswear, and honestly, that's not just marketing speak. Founded in 1818, this brand has been around longer than most countries have had their current governments. They literally dressed Abraham Lincoln. Like, the actual president wore their stuff to his inauguration (and tragically, his assassination). That's the kind of heritage we're talking about here.
But what really sets Brooks Brothers apart isn't just the history-it's that they managed to stay relevant for over 200 years. Think about how many clothing brands from even 50 years ago are still kicking. Not many, right? Brooks Brothers invented the Oxford cloth button-down shirt. You know, that preppy staple that basically everyone owns? Yeah, that was them. They've been innovating classic American style since before "American style" was even really a thing.
They've dressed every US president since James Madison except Jimmy Carter and Ronald Reagan-that's 38 out of 40 presidents. Pretty wild stat.
What's interesting is how they've evolved. They started as strictly menswear but now do women's and kids' clothing too. They've got everything from their signature suits and dress shirts to casual wear, outerwear, accessories, even home goods and fragrances through licensing deals. The Golden Fleece logo-that sheep hanging from a ribbon-has been their symbol since way back, borrowed from a 15th-century order of chivalry. It's become synonymous with quality American tailoring.
And look, they're not cheap. This is investment clothing. But people keep coming back because the quality's there. Their non-iron dress shirts are kind of legendary, and their suits are still considered some of the best you can get for the price point. They've managed to balance that classic, preppy aesthetic with modern fits and styles, which isn't easy when you're dealing with 200+ years of tradition.
The brand's also gotten into some interesting collaborations lately, working with designers like Thom Browne for their Black Fleece collection and even partnering with streetwear brand Brain Dead. They're trying to stay relevant to younger customers while not alienating the old guard who've been shopping there for decades. It's a tricky balance, but they seem to be pulling it off.