BrylaneHome
BrylaneHome specializes in home furnishings, décor, bedding, kitchen essentials, and outdoor living products at affordable prices with colorful comfort and classic design.
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BrylaneHome · Jun 21
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BrylaneHome · Jun 21
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BrylaneHome · Jun 14
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BrylaneHome · Jun 14
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BrylaneHome · Jun 07
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BrylaneHome · Jun 07
BrylaneHome weekly ad
View the most recent BrylaneHome ad to catch up on the latest specials, promotions and limited time offers.
BrylaneHome customer service
Use any of the convenient means below to contact BrylaneHome customer service.
| Phone | (800) 528-5156 |
| Web | https://www.brylanehome.com/help |
| [email protected] |
Headquarters
PO Box 4407
Taunton, Massachusetts 02780
(800) 677-0339
[email protected]
Returns
What is the return window?
BrylaneHome offers a 60-day return window from the original ship date. All sales are final after 60 days, and a refund will not be processed for products received after 60 days from the ship date.
Are there any items that are non-returnable?
Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to their Indianapolis, IN distribution center. Customized or personalized items cannot be returned unless they are damaged or defective upon receipt.
How will I receive my refund?
You can choose a free return in exchange for a non-expiring e-Gift Card for the full dollar amount of your returned item(s). A $10.99 fee will be deducted from your refund when you choose your refund to be returned to your original method of payment.
Who pays for return shipping?
If you select the "Purchasing your own shipping label" option, shipping is at customer's expense. However, they offer FREE RETURN options in exchange for store credit, and they partner with Happy Returns for contactless returns at over 9,000 drop-off locations nationwide.
How do I start a return online?
Use the invoice and documentation provided with the original packaging. Find the packing slip in the original packaging of your order and select the "Item" and "Reason for Return". Choose the Happy Returns "Return Bar" option to receive your QR code for a no-contact drop-off, and once your item has been dropped off, your refund will be initiated immediately.
Editor's Take
BrylaneHome is basically the home decor equivalent of that friend who always knows where to find the good stuff without breaking the bank. For over 20 years, they've been dedicated to offering colorful comfort, classic design with a twist, and outstanding value - and honestly, they've kind of nailed that sweet spot between style and affordability.
What makes them interesting is how they've positioned themselves as "America's White Sale Catalog", but they're so much more than just bedding these days. They know the kitchen is the heart of the home, offering a beautiful selection of kitchen and dining essentials that reflect your decor style. And their product range? It's impressively broad - everything from cookware and appliances to table decor, tablecloths, dining chair covers, barstools, and console tables.
The pricing strategy is pretty smart too. They provide budget-friendly to moderately priced items, with some products starting as low as $9.99, ranging up to $999 or more. So whether you're a college student furnishing your first apartment or someone looking to completely redesign their dining room, there's probably something in your price range.
But here's where it gets a bit complicated - the customer service situation is... well, let's just say it's mixed. Reviews are mixed, with some customers reporting positive experiences with helpful representatives, while others have had negative experiences with unresponsive service and difficulty reaching representatives. The customer service is rated at 1.4 out of 5, with consumers mostly dissatisfied, which is definitely something to keep in mind.
Their return policy is actually pretty reasonable though - 60 days from ship date for unused, unworn, unwashed, or defective merchandise, and they've partnered with Happy Returns to offer over 9,000 drop-off locations nationwide for contactless returns.
One thing that's kind of cool is their Member Rewards program. Customers can earn 10% back on every purchase and enjoy unlimited shipping and return shipping rebates, which can add up if you're someone who shops home decor regularly.
The company has been around since 1998 and is part of the FullBeauty Brands family, so they've got some staying power in the market. They're not trying to be the fanciest or most high-end option out there - they're more about making home decorating accessible and affordable for regular people who want their spaces to look good without spending a fortune.