Buffy

Sustainable bedding company specializing in cooling comforters and sheets made from eucalyptus fibers and recycled materials, serving over 1.1 million customers.

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Buffy customer service

Buffy customer service

Use any of the convenient means below to contact Buffy customer service.

Phone (855) 466-4812
Web https://buffy.co/pages/contact-us
Email [email protected]
Buffy jobs

Buffy jobs

Home goods for the home planet. Try our super-soft comforters, bedding and pillows at home for free. Free delivery and returns.

View current Buffy jobs
location

Headquarters

120 Walker St Ste 3
New York, NY 10013-4117
(855) 466-4812
[email protected]

Returns

What is the return window?
All returns must be initiated 50 days from ordering from us. Please email us at [email protected] to initiate a quick and easy return.

How will I receive my refund?
You will be refunded to your original form of payment 7-10 business days after your item(s) is received by our shipping facility. Upon receiving your return in our shipping facility, we will process your refund within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

What if I received a damaged or incorrect item?
If you received the wrong item(s), please email us at [email protected] and we'll make it right.

Who pays for return shipping?
Return shipping is free for United States customers; standard shipping rates apply to international customers.

How do returns work for gift recipients?
All they need to do is reach out to [email protected] with their order number. Please note: All refunds will be processed as store credit only and item(s) will need to be returned within 50 days of purchase.

Editor's Take

So here's the thing about Buffy-they're basically the Tesla of bedding, except instead of revolutionizing cars, they're making comforters that don't turn you into a sweaty mess at 3 AM.

Founded in 2017, this New York-based company decided the bedding industry needed a serious wake-up call. They're taking single-use plastic bottles and transforming them into what they call their "signature fluff", which honestly sounds like something out of a sustainability fairy tale, but it actually works.

The star of their show is the Cloud Comforter-famously fluffy and silk soft, cooling, and the only machine washable & dryable comforter in its class. But what really sets them apart is their Breeze line, which is basically engineered for people who sleep hot. It offers superlative softness and cooling, is research-backed to improve quality of sleep, and designed for extra breathability while being silk-soft and ideal for sensitive skin.

And here's where it gets interesting-the outer shell is made from Tencel lyocell derived from eucalyptus trees, woven to feel soft with a 300 thread count. This isn't just marketing fluff (pun intended). Tencel lyocell is naturally breathable with moisture-wicking properties, which is great news for hot sleepers because you shouldn't feel hot and sweaty under this comforter.

What really caught my attention is their "try before you buy" approach. The At Home Trial lets you try Buffy at home for 7 nights before paying, with $0 total at checkout and your payment method validated but not charged until your trial ends. It's like they're so confident in their product that they're willing to let you sleep on it-literally-before deciding.

The company has racked up some serious recognition too. They're approved by Architectural Digest, Consumer Reports, and Reader's Digest, which isn't exactly easy to achieve in the crowded bedding space.

But here's what I find most compelling: they've committed the last 25 years to satisfying customers with high comfort and low environmental impact, with their eucalyptus fibers milled in a zero-footprint, Oeko-tex certified environment in Austria, requiring ten times less water than cotton.

The pricing reflects the premium positioning-you're looking at around $150-300 depending on size and product line. But considering they stand by their products and will replace Buffy items for free within 3 years of use in case of defects, it's more of an investment than an expense.