Burberry
Burberry is a British luxury fashion house founded in 1856, renowned for its iconic trench coats, distinctive check pattern, and innovative approach to digital marketing. The brand offers clothing, accessories, fragrances, and beauty products for men, women, and children.
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Burberry customer service
Use any of the convenient means below to contact Burberry customer service.
| Phone | (877) 217-4085 |
| Web | https://us.burberry.com/customer-service/contact-us |
| [email protected] |
Burberry jobs
Underpinned by our rich history and heritage, Burberry's guiding principle is 'Creativity Opens Spaces' - a shared belief that through creativity we can push boundaries and explore new possibilities for ourselves, our customers and our communities. Innovation and ingenuity have been at the cornerstone of our brand since Thomas Burberry transformed the future of outerwear with his invention of weatherproof gabardine in 1879. Wherever we work, whatever we do, we are committed to sharing our experience, knowledge and passion to support, develop and grow our employees and communities.
View current Burberry jobs
Headquarters
Horseferry House, Horseferry Road
London SW1P 2AW, United Kingdom
[email protected]
Returns
What is the return window?
Returns can be initiated using one of the following methods within 14 days from the day after your order is delivered or collected in store: returns portal (if available in your country/territory) or by contacting Customer Service. You then have a further 14 days to return your order.
Are there any items that are non-returnable?
Pierced jewellery, Burberry personalised items and face masks cannot be returned. Gift cards cannot be returned and are non-refundable. Please note, fragrance and nail polish may not be returned using the free returns service. If you wish to return a fragrance or nail polish using any other collection or postal service, you will be required to pay the costs of returning the item.
How will I receive my refund?
Items returned will be refunded to the purchaser's original method of payment. On receipt of your returned item(s), provided that the return conditions have been met, we will process the refund as soon as possible. Depending on your payment method, this will usually be received within seven to 10 working days.
Can I return online purchases in-store?
Alternatively, orders can be returned to a Burberry mainline store within the country/territory to which the order was shipped.
How do I start a return online?
Returns can be initiated using one of the following methods within 14 days from the day after your order is delivered or collected in store: returns portal (if available in your country/territory) or by contacting Customer Service. You then have a further 14 days to return your order.
Burberry hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Burberry.
Check my Burberry hours
Editor's Take
So here's the thing about Burberry-it's basically the brand that figured out how to be 168 years old and still feel relevant. Founded in 1856 by Thomas Burberry, this British luxury house has managed something most heritage brands struggle with: staying iconic without getting stuffy.
The trench coat. You know the one. That gabardine fabric Burberry invented in 1879 wasn't just weatherproof-it literally changed outerwear forever. British officers wore them in the trenches during World War I, and somehow that military practicality translated into timeless elegance. Today, those same coats retail for upwards of $2,000, and people still line up for them.
But what really sets Burberry apart is how they cracked the digital code before anyone else in luxury fashion. Back in 2009, when most high-end brands were treating social media like it might give them a rash, Burberry launched "Art of the Trench"-a user-generated content campaign that basically invented luxury brand community building. They got 7.5 million site views from 150 countries and grew their Facebook following to over a million in a year. That's not just impressive for 2009-that's revolutionary.
And they didn't stop there. Burberry was the first luxury brand to live-stream fashion shows, the first to launch a branded Apple Music channel, and one of the first to go all-in on TikTok with their #TBChallenge campaign that generated 57 million views in one week. They currently allocate around 60% of their marketing budget to digital-a number that would make most luxury brands nervous, but Burberry? They're thriving with it.
The product range has expanded way beyond those famous trench coats and check patterns. Now you're looking at everything from handbags and scarves to fragrances, eyewear, and a full beauty line. They've got men's, women's, and children's collections, all maintaining that distinctly British aesthetic-classic but never boring, luxurious but wearable.
What's interesting is how they've managed to stay exclusive while being accessible. With approximately 400 stores worldwide and a robust e-commerce presence, you can actually buy Burberry without flying to London. Their customer service operates seven days a week with support in multiple languages and platforms-from traditional phone and email to WhatsApp and WeChat. That's the kind of omnichannel approach that most retailers are still trying to figure out.
The brand's also committed to sustainability in ways that matter. In 2021, they announced plans to become "climate positive" by 2040, with a target to reduce supply chain emissions by 46% by 2030. They've even launched services like "Trench Refresh" that clean, repair, and reproof your coat using non-toxic products-basically encouraging you to keep your Burberry pieces forever instead of replacing them.