ButcherBox
ButcherBox is a meat and seafood subscription delivery service that provides 100% grass-fed beef, free-range organic chicken, humanely raised pork, and wild-caught seafood directly to consumers' doors.
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ButcherBox · Jun 12
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ButcherBox · Jun 05
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ButcherBox · May 31
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ButcherBox · May 25
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ButcherBox · May 18
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ButcherBox · May 15
ButcherBox customer service
Use any of the convenient means below to contact ButcherBox customer service.
| Phone | (855) 981-8568 |
| Web | https://support.butcherbox.com/hc/en-us |
| [email protected] |
ButcherBox jobs
ButcherBox is a flexible workplace. We have a headquarters in Watertown, Massachusetts, and we have some fully-remote team-members working from home all across the country.
View current ButcherBox jobs
Headquarters
1 Kingsbury Ave
Watertown, Massachusetts 02472
(855) 981-8568
[email protected]
Returns
What is the return window?
If you're not completely satisfied with your ButcherBox for a reason covered under their policy, you must contact [email protected] within 7 days of receipt.
How will I receive my refund?
ButcherBox backs every order with their 100% Satisfaction Guarantee: If you are unhappy with their service or products for any reason, reach out to them and they will make it right.
What if I received a damaged or incorrect item?
ButcherBox covers inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage. You can report issues such as missing items or thawed/defrosted products through their help system.
Editor's Take
So here's the thing about ButcherBox-it's basically what happens when someone gets really frustrated with grocery store meat and decides to do something about it. Founder Mike Salguero started this whole thing as a hobby because he couldn't find decent grass-fed beef, and now it's pulling in over $550 million annually without taking a dime from investors.
The concept is pretty straightforward: they deliver high-quality meat and seafood straight to your door via subscription boxes. But what makes them different is their obsession with sourcing. All their meat and seafood is free from antibiotics and added hormones, and comes from partners they've vetted for sustainability and animal welfare. They're actually the only B-Corp certified meat and seafood company with third-party animal welfare certifications for 100% of their products.
And they've figured out the subscription game in ways that most companies haven't. Instead of just trying to lower customer acquisition costs, they focus heavily on increasing lifetime value-remember their "Free Bacon for Life" campaign? That's the kind of thinking that keeps people around.
The sourcing story is pretty interesting too. Most of their beef comes from Australia, where they've built an entire certification system for pasture-raised meat, with high animal welfare standards and the climate to let cattle graze their whole lives. Their salmon is from Bristol Bay, Alaska, scallops from Georges Bank in Massachusetts, and lobster from independent harvesters in the North Atlantic.
What's really smart is how they've positioned themselves in the market. Custom boxes run $169-$306 depending on size, while curated boxes are $146-$269, and shipping is always free. That puts them in premium territory, but they're delivering restaurant-quality proteins that you'd struggle to find at most grocery stores.
The flexibility factor is huge too. You can manage everything online, change your box type, products, frequency, or delivery date anytime, and cancel whenever you want. Plus they've expanded beyond just the core subscription-after your first box, you get access to over 80 products including pet food and treats.