Callaway Golf

Callaway Golf is the world's largest manufacturer of premium golf clubs, balls, performance gear and accessories. Through unwavering commitment to innovation, they create demonstrably superior products designed to make every golfer better.

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Callaway Golf customer service

Callaway Golf customer service

Use any of the convenient means below to contact Callaway Golf customer service.

Callaway Golf jobs

Callaway Golf jobs

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

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location

Headquarters

2180 Rutherford Road
Carlsbad, CA 92008
(760) 931-1771

Returns

What is the return window?
If you are not satisfied with the item you have purchased, and it has not been hit or played, you may return it within 15 days from shipment for a full refund of the product price for Callaway Golf Pre-Owned purchases. CallawayApparel.com will accept returns of unwashed, unworn, undamaged or manufacturer's defect and will issue a refund for all unused and undamaged products returned within 30 days of purchase.

Are there any items that are non-returnable?
Final sale items cannot be returned or exchanged. Returns do NOT include shipping, handling, or any customization charges that may have been assessed.

How will I receive my refund?
Refunds must be accompanied by the original receipt and will be made in the form of the original payment. PayPal purchases will be refunded to your PayPal account. Refunds are given for the price on the original receipt and any applicable taxes. Returns may take 15-20 business days, and you should allow 1-2 billing cycles for your refund to appear on your credit card statement.

Who pays for return shipping?
Shipping and handling charges are not refunded. However, customers can obtain a FREE UPS return shipping label by logging into their account and viewing order history for eligible returns.

How do I start a return online?
To obtain an online Return Merchandise Authorization (RMA) and your free UPS return shipping label, please log in to your account and view your order history. Open the appropriate order and select the items you would like to return and follow the prompts to begin the RMA process.

Editor's Take

So here's the thing about Callaway Golf-it's basically the company that made golf equipment cool before anyone really thought golf equipment could be cool. Founded back in 1982 by Ely Callaway Jr., a guy who'd already crushed it in textiles and wine (talk about range), the brand started as "Callaway Hickory Stick USA" and grew into what's now the world's largest golf club manufacturer.

And they didn't get there by playing it safe. The original Big Bertha driver used a large-volume 190cc steel clubhead-which sounds technical, but basically meant golfers could actually hit the ball more consistently. Revolutionary stuff for the early '90s. The Big Bertha became so iconic that Golf Digest literally called it "the greatest club of all time." Not bad for a company that started with a guy selling clubs out of his Cadillac in Carlsbad, California.

But here's where it gets interesting. Callaway invested $170 million in research and development for their golf ball, recruiting engineers from Du Pont and Boeing who used aerodynamic computer programs to evaluate more than 300 dimple patterns and more than 1,000 variations. That's the kind of obsessive detail that separates the good from the great. They weren't just making golf balls-they were engineering performance.

Fast forward to today, and Callaway's portfolio includes brands like Odyssey (the #1 putter in golf), OGIO bags, TravisMathew apparel, and they even acquired Topgolf in 2021 for $2 billion, though they announced in 2024 they'd be splitting back into separate companies. Callaway markets its products in more than 70 countries worldwide, which is pretty wild when you think about how it all started.

What really stands out is their commitment to innovation. They're not resting on the Big Bertha legacy-they're constantly pushing with new tech like the Paradym drivers and AI-designed equipment. The company's philosophy has always been about making every golfer better, whether you're a weekend warrior or a tour pro. And with over 125,000 LinkedIn followers and a massive social media presence (2 million on Instagram alone), they've managed to stay relevant across generations.

The Carlsbad headquarters is still the nerve center, housing R&D, manufacturing, and all the strategic planning. It's where the magic happens, basically. And while you can't just walk in and buy clubs there, the company sells through major retailers, their own website, and even has a thriving pre-owned business for budget-conscious golfers.

Bottom line? Callaway turned golf equipment from something your grandpa used into legitimate performance technology. They've been doing it for over 40 years, and they're still the name that comes up first when serious golfers talk gear.