CamelBak
CamelBak is the world leader in hands-free hydration, manufacturing hydration packs, water bottles, reservoirs, and accessories for outdoor recreation, athletic activities, and military applications.
CamelBak customer service
Use any of the convenient means below to contact CamelBak customer service.
| Phone | (800) 455-8203 |
| Web | https://www.camelbak.com/contact |
| [email protected] |
Headquarters
2000 S McDowell Ste 200
Petaluma, CA 94954
(800) 767-8725
[email protected]
Returns
What is the return window?
Only items purchased directly from camelbak.com within 30 days of the purchase date are eligible for return. To qualify, items must be in restockable condition, which means unused with original tags attached.
Do I need a receipt to return an item?
While not explicitly stated for standard returns, proof of purchase is important. If your CamelBak product was purchased from retailer other than camelbak.com, please contact the retailer directly for return assistance.
Are there any items that are non-returnable?
Custom products are not eligible for return unless they are defective. Items must be unused and in their original condition with tags attached to qualify for return.
How will I receive my refund?
Return credits will be issued to the original payment method within 7-10 business days after processing. Refunds are issued to the original payment method. Late returns may be eligible for store credit instead.
Who pays for return shipping?
CamelBak provides a prepaid FedEx return label for all eligible returns. No restocking fees apply. This means CamelBak covers the cost of return shipping for items purchased from their website.
Editor's Take
So here's the thing about CamelBak-most people know them for those hydration packs you see on hikers and mountain bikers, but the story behind how they got started is kind of wild. Picture this: it's 1989, and some guy named Michael Eidson is competing in a 100-mile bike race in Texas during August. Which, if you know anything about Texas summers, is basically volunteering to become a human raisin. The dude literally filled an IV bag with water, stuffed it in a tube sock, and pinned it to his jersey. That janky setup became the blueprint for a company that would completely change how people think about staying hydrated.
And honestly? That scrappy origin story still shows up in everything they do. CamelBak didn't just create a product category-they invented hands-free hydration from scratch. Before them, you either stopped to drink from a water bottle or you didn't drink at all. Now they've got everything from those classic reservoir packs to insulated bottles with bite valves that actually don't leak (most of the time). The bite valve thing is kind of their signature move-it's designed so you can sip without unscrewing caps or tipping bottles, which sounds simple until you're halfway up a mountain trail with your hands full.
But here's where it gets interesting. CamelBak isn't just selling to weekend warriors anymore. About 40% of their business comes from military and government contracts. U.S. troops have been using their gear since the Gulf War, and they've developed specialized reservoirs that can resist chemical and biological weapons. The Army even approved their CBR X hydration pack after exposing it to nerve agents for six hours. So yeah, these aren't your average water bottles.
The company's been through quite a few owners over the years-sold for $5 million in 1996, then $210 million in 2004, then $412.5 million in 2015. That's some serious growth. They moved their headquarters to Petaluma, California back in 1999, converted it into a LEED-certified facility, and that's where all their products get designed and tested. Though it's worth noting they announced the Petaluma headquarters would be closing in early 2024, so things are shifting.
What really sets them apart is their Got Your Bak lifetime guarantee. It covers manufacturing defects for the life of the product, which is pretty bold. Though like any warranty, there are limits-normal wear and tear doesn't count, and you need proof of purchase. But still, it's the kind of thing that builds loyalty. People who buy CamelBak tend to stick with CamelBak.
They've also branched out beyond just hydration packs. Water bottles now make up a significant chunk of their sales-they were one of the first companies to go BPA-free, and they've partnered with LifeStraw for filtration products. The MultiBev bottle is this clever 2-in-1 design that works as both a water bottle and a detachable travel cup, which is the kind of innovation that makes you wonder why nobody thought of it sooner.
The outdoor industry is crowded these days, with everyone from Stanley to Hydro Flask competing for shelf space. But CamelBak's got that first-mover advantage and decades of credibility with serious outdoor enthusiasts. Mountain bikers, trail runners, hikers-these folks know the brand, trust it, and probably have at least one CamelBak product stashed in their gear closet. That's not nothing.