Carpe
Carpe is a dermatologist-recommended antiperspirant and sweat control brand that offers whole-body solutions for excessive sweating, including products for underarms, hands, feet, face, and other areas.
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Carpe · Apr 12
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Carpe · Apr 07
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Carpe · Mar 17
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Carpe · Mar 14
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Carpe · Mar 08
Carpe customer service
Use any of the convenient means below to contact Carpe customer service.
| Phone | (888) 621-0135 |
| Web | https://mycarpe.com/pages/contact |
| [email protected] |
Headquarters
119 W Main St
Ste 200, Durham, NC 27701
(888) 621-0135
Returns
What is the return window?
You must contact us within 60 days of receiving your order to initiate a return. Try Before You Buy orders are only eligible for the 100% money back guarantee for 14 days after purchase.
Do I need a receipt to return an item?
Please send an email to [email protected] with your order number, or reply to your order confirmation email to initiate a return or exchange.
Are there any items that are non-returnable?
Orders purchased with the intent of resale, or by a person who has previously resold Carpe items, are not eligible for refund under any circumstances. Packages that are refused upon delivery or marked as "Return to Sender" are not eligible for a refund.
How will I receive my refund?
If you're not completely satisfied with your Carpe item(s), simply return them, and we'll refund the full purchase price of the returned item(s). Shipping costs are not included. Refunds are processed within 2 business days of receiving the returned item(s).
What if I received a damaged or incorrect item?
Requests for return will be responded to within two days (though we aim to respond within a few hours). Send us a message using the contact form on this page. We do our best to reply as quickly as possible, usually within 24-48 hours.
Editor's Take
So here's the thing about Carpe-it's basically what happens when two guys with chronically sweaty palms decide they've had enough of awkward handshakes and get serious about solving the problem. Founded in 2015 in Durham, NC, by David Spratte and Kasper Kubica, this isn't your typical beauty brand story.
These founders literally grew up dealing with excessive sweating, and instead of just accepting it, they went full science mode. They developed their antiperspirant with sweat experts, chemists, and dermatologists, creating what's now the #1 dermatologist recommended antiperspirant brand for whole-body sweat protection.
What makes Carpe different? They're not just targeting underarms like most antiperspirants. They've expanded to a full range of dermatologist-tested products targeting the entire body, including underarm antiperspirant, anti-sweat cosmetics, and sweat absorbing products for neglected areas like breast, thigh, groin, and scalp. That's pretty comprehensive when you think about it.
The numbers are impressive too. Their success is driven by time-tested, proprietary formulas that focus on efficacy without compromising scent or comfort, and they've built a genuine connection with customers who've been dealing with hyperhidrosis for years. Their proven solutions have helped thousands stand up to sweat.
But here's what really sets them apart-they're not just selling products. They provide access to world-class Sweat Advisors, who are there to help you manage your sweat whether or not you choose to use Carpe products. That's customer service with a purpose.
And the business side? In 2024, Topspin Consumer Partners invested in the company, partnering with the original founders who continue to lead the business. Carpe sells direct to consumers through its own website and e-commerce marketplaces, with plans to expand into brick-and-mortar retail.
The brand's authenticity comes through in everything they do. They offer a 100% money-back guarantee because they genuinely believe their products work. When you're dealing with something as personal and frustrating as excessive sweating, that kind of confidence matters.