Carrot Ink
Carrot Ink (operating as Inkjets.com) is an online retailer specializing in affordable, high-quality compatible and remanufactured printer ink and toner cartridges for major brands like HP, Canon, Epson, and Brother, offering savings of 30-80% compared to OEM products.
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Carrot Ink · Sep 04
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Carrot Ink · Sep 02
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Carrot Ink customer service
Use any of the convenient means below to contact Carrot Ink customer service.
| Phone | (888) 679-9416 |
| Web | https://www.carrotink.com/help |
| [email protected] |
Headquarters
19850 Nordhoff Place
Chatsworth, CA 91311
(888) 679-9416
[email protected]
Returns
What is the return window?
Carrot Ink offers a 1-year money-back guarantee for their brand products. For returns, the product must be sent back within 365 days of the purchase date. Free return shipping is included.
Are there any items that are non-returnable?
OEM products and refurbished printers are excluded from the 1-Year money-back guarantee. OEM products purchased from Inkjets.com can be returned for a refund or replacement within 30 days from the original purchase date. Refurbished printers come with a 90-day warranty from the initial date of purchase.
How will I receive my refund?
Refunds (or store credit, where necessary) will be processed in the original payment method within 7-15 business days after they receive and validate the returned item. The refund process only commences after their warehouse has received the product.
Who pays for return shipping?
Free return shipping is included with their guarantee. Customers are responsible for return shipping costs, except in cases where the error was on their part.
What if I received a damaged or incorrect item?
For any issues with incomplete orders, missing packages, or incorrect products received, contact their Returns Department within 30 days from your original order date to qualify for a replacement.
Editor's Take
So here's the thing about Carrot Ink-it's basically one of those companies that figured out what everyone's been thinking for years: why does printer ink cost more than the actual printer? Founded back in 1998 by John and Amy Howard, they built the whole business on that frustration. And honestly, it's kind of brilliant.
The company operates under the Inkjets.com brand now, but the premise hasn't changed. They sell compatible and remanufactured ink and toner cartridges for pretty much every major printer brand you can think of-HP, Canon, Epson, Brother, the whole lineup. What makes them stand out is the price point. We're talking 30-80% less than name-brand cartridges, which is a pretty significant chunk of change if you're printing regularly.
But here's where it gets interesting. They're not just slapping together cheap knockoffs. The cartridges are manufactured under ISO 9001 standards, and they back everything with a one-year money-back guarantee. That's actually pretty generous when you consider most companies give you 30 days, maybe 90 if you're lucky. Free return shipping too, which is rare in this space.
The customer service angle is something they really lean into. While a lot of online retailers hide behind automated systems, Carrot Ink makes a point of having actual humans available via phone, email, or chat. They're open Monday through Friday, 7 AM to 5 PM PST, plus Saturday mornings. Not 24/7, but decent hours for a small operation.
With over 20 years in the game and headquarters in Chatsworth, California, they've carved out a niche serving small businesses and home offices-basically anyone who's tired of paying premium prices for something as mundane as printer supplies. The whole "Printing for Humans" tagline they use? It's a little cheesy, but it captures what they're going for: making the process less corporate, more approachable.
Free shipping kicks in at $30 (or $40 depending on the promo), which is pretty standard. And if you're in California, you'll pay sales tax, but everyone else gets a pass on that. Orders placed before 3 PM Pacific ship same-day, which is clutch if you're in a bind.
The company was acquired by zVentures back in 2014, but they've kept the Carrot Ink identity alive even as they operate more prominently under Inkjets.com. It's one of those situations where the brand recognition still matters, especially for customers who've been with them since the early days.