Carter's
Carter's is the largest branded marketer in North America of apparel exclusively for babies and young children, offering quality clothing and essentials for families.
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Carter's · Jun 21
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Carter's · Jun 21
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Carter's · Jun 15
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Carter's · Jun 14
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Carter's · Jun 08
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Carter's · Jun 07
Carter's customer service
Use any of the convenient means below to contact Carter's customer service.
| Phone | (877) 333-0117 |
| Web | https://www.carters.com/content/customerservice/contact-us |
| [email protected] |
Carter's jobs
We've become an industry leader by providing quality--from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone.
View current Carter's jobs
Headquarters
3438 Peachtree Rd NE Ste 1800
Atlanta, Georgia, 30326
(877) 333-0117
[email protected]
Returns
What is the return window?
We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product.
Do I need a receipt to return an item?
If you don't have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price. For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Carter's and OshKosh B'gosh can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.
Are there any items that are non-returnable?
Personalized Items: Custom or personalized items cannot be returned. Final Sale Items: Items marked as final sale are not eligible for return, refund, or exchange. Gift Cards: All gift card sales are final.
How will I receive my refund?
Refunds for purchases made by credit card may only be credited back to the original card used. Gift Cards: We will refund items purchased with a gift card to a new gift card.
Can I return online purchases in-store?
For your convenience, we accept returns for items purchased online by mail and also at any Carter's or OshKosh B'gosh retail or outlet store in the United States. For your convenience, you may return or exchange merchandise you purchased online to any Carter's or OshKosh B'gosh company-owned retail store in the U.S.
Editor's Take
Carter's isn't just another kids' clothing brand-it's basically the uniform supplier for American childhood. And honestly? There's something kind of beautiful about that consistency.
Founded way back in 1865, Carter's has been dressing babies and toddlers for over 150 years. That's a lot of first steps, playground tumbles, and growth spurts. In 2023, Carter's earned $3.2 billion in revenue, which tells you just how much parents trust this brand when it comes to their little ones.
What makes Carter's different isn't flashy marketing or celebrity endorsements-it's reliability. Walk into any Carter's store and you'll find those signature bodysuits (you know, the ones with the envelope shoulders that every parent learns to appreciate), soft cotton pajamas, and play clothes that actually hold up to whatever kids throw at them. The brand has mastered that sweet spot between durability and affordability that busy parents desperately need.
But here's what's really smart about Carter's strategy: they've expanded beyond just their flagship brand. The Company owns the Carters and OshKosh Bgosh brands, two of the most recognized brands in the marketplace. Plus they've got exclusive lines for major retailers-Child of Mine at Walmart, Just One You at Target, and Simple Joys on Amazon. It's everywhere-you-shop convenience.
The company operates over 1,000 Company-operated stores in the United States, Canada, and Mexico, but what's interesting is how they've adapted to modern shopping habits. Their online presence is solid, and they've made returns pretty painless-always crucial when you're buying clothes for rapidly growing humans.
Carter's has also jumped on the sustainability train with their Little Planet brand, focusing on organic fabrics. And their Skip Hop acquisition brought them into the broader baby lifestyle market with diaper bags, toys, and feeding accessories.
The brand's staying power comes down to understanding their customer: exhausted parents who need clothes that work, wash well, and won't break the bank. No fuss, no pretense-just solid basics that get the job done. In a world of fast fashion and trendy kids' brands, Carter's remains refreshingly straightforward.