Catherines
Catherines is a women's plus-size clothing retailer offering sizes 16-38 and 0X-6X, specializing in comfortable, flattering apparel, intimates, shoes, and accessories with a focus on quality fit and style.
Catherines weekly ad
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Catherines customer service
Use any of the convenient means below to contact Catherines customer service.
| Phone | (800) 723-5821 |
| Web | https://www.catherines.com/contactus |
Headquarters
One New York Plaza
New York, NY 10004
(800) 489-3616
Returns
What is the return window?
All unused, unworn, unwashed, or defective merchandise may be returned within 60 days of ship date. All sales are final after the 60-day period, and a refund will not be processed for products received after 60 days from the ship date.
How will I receive my refund?
Your return is free when you select a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s). You can also choose to receive a refund back to your original payment method; however, charges may apply. A $10.99 fee will be deducted from your refund if you select the Happy Returns Bar option or pre-paid shipping label return options when choosing refund to original payment method.
Are there any items that are non-returnable?
Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to their Indianapolis, IN distribution center.
Can I return online purchases in-store?
You can return items in-person for fast returns and refunds through their partnership with Happy Returns to offer safe, contactless, and sustainable returns. With over 9,000 drop-off locations nationwide, US-based customers can return all unused, unworn, unwashed, or defective merchandise within 60 days of the ship date.
How do I start a return online?
Choose the Happy Returns "Return Bar" option to receive your QR code for a no-contact drop-off. Once your item has been dropped off, your refund will be initiated immediately.
Editor's Take
So here's the thing about Catherines-it's kind of the unsung hero of plus-size fashion, and honestly, it deserves way more credit than it gets. The brand is dedicated to providing the best in women's plus-size fashion, designed specifically for the plus-size woman and guaranteed to fit beautifully. And that "We Fit You Beautifully" tagline? It's not just marketing fluff. They actually mean it.
The brand has been around for decades, quietly perfecting the art of making clothes that don't just fit larger bodies-they celebrate them. Catherines designs quality plus-size clothing for women sized 16-38 and 0X-6X, obsessing over every detail with soft fabrics, flattering fits and casual comfort. Notice how they don't just slap an XL label on something and call it a day? They actually understand proportions, which is basically revolutionary in an industry that's historically treated plus-size as an afterthought.
But here's where things get interesting. Although their stores have closed, they're still here as part of the FullBeauty family of brands. Yeah, you can't walk into a physical Catherines anymore, which honestly feels like a loss for those of us who loved browsing the racks. But the online presence is strong, and they've adapted pretty well to the digital-first world we're living in now.
The selection is impressive-we're talking everything from everyday basics to special occasion wear. They offer the best fitting bras, sleepwear, robes and lingerie with bra cup sizes A-O, band sizes 30-58 and sleep up to size 8X, plus comfortable footwear for every occasion in sizes 7-13 in medium, wide and extra wide. That's the kind of range that makes you realize how limited most retailers actually are.
And let's talk about the shopping experience for a second. They've got this Perks program that's actually worth joining if you're a frequent shopper-you get discounts on basically everything, which adds up fast. The website is easy to navigate (thank goodness, because nothing's worse than a clunky plus-size site that makes you feel like you're shopping in 2005). They offer a rewards program where you earn points on purchases, and they're constantly running promotions.
The brand's philosophy is refreshingly straightforward. At Catherines, they believe you deserve to be recognized, valued and treated as their number one priority, which is why they obsess over every detail to get things right-everything they do, every thought they have, every decision they make, is all about you. It's that kind of customer-first mentality that keeps people coming back, even when there are a million other options online.
One thing that stands out: they're not trying to be trendy for trendy's sake. Catherines knows their customer wants clothes that are comfortable, stylish, and actually wearable in real life. You're not going to find a bunch of impractical runway-inspired pieces here. Instead, you'll find that perfect tunic that works for both Zoom meetings and grocery runs, or those jeans that don't require you to lie down to zip them up.
The pricing is reasonable too-not bargain basement, but not highway robbery either. They hit that sweet spot where you feel like you're getting quality without having to take out a small loan. And with their frequent sales and that Perks membership, you can usually snag things at a decent discount.
So yeah, Catherines might not be the flashiest name in plus-size fashion, but it's reliable, it's thoughtful, and it actually delivers on its promises. In a world where plus-size shoppers are used to being disappointed, that's worth something.