Cavender's
Cavender's is a family-owned western wear retailer founded in 1965, offering cowboy boots, hats, jeans, and western apparel for men, women, and children. With over 70 stores across eight states, they specialize in brands like Ariat, Lucchese, Justin, Wrangler, and their own Cavender's line.
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Cavender's · Jun 22
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Cavender's · Jun 21
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Cavender's · Jun 15
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Cavender's · Jun 14
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Cavender's · Jun 08
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Cavender's · Jun 07
Cavender's customer service
Use any of the convenient means below to contact Cavender's customer service.
| Phone | (888) 361-2555 |
| Web | https://www.cavenders.com/contactus |
| [email protected] |
Headquarters
7820 South Broadway
Tyler, TX 75703
(888) 361-2555
[email protected]
Returns
What is the return window?
Cavenders.com will gladly accept your returns for exchange or credit within 30 days of the purchase. Cavender's offers a 30-day return window for most items, providing ample time for customers to return purchases.
Do I need a receipt to return an item?
Cavender's offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item's current selling price. Providing a valid, government-issued photo ID may be required.
Are there any items that are non-returnable?
Gift cards are typically non-refundable and cannot be exchanged for cash. Make sure to verify the terms and conditions related to gift card purchases. Yes, certain items like clearance items and special orders have different return periods. It's crucial to verify the return policy for these specific items at the time of purchase or by consulting Cavender's website.
How will I receive my refund?
When returning an item purchased with a Cavender's gift card, the refund will generally be credited back to a Cavender's gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online. Refunds will be issued to your original payment method after the return is processed, minus any shipping charges or restocking fees. Return shipping costs are the responsibility of the customer.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
Cavender's hours
| Sunday | 11:00am - 6:00pm |
| Monday | 9:00am - 9:00pm |
| Tuesday | 9:00am - 9:00pm |
| Wednesday | 9:00am - 9:00pm |
| Thursday | 9:00am - 9:00pm |
| Friday | 9:00am - 9:00pm |
| Saturday | 9:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Cavender's.
Check my Cavender's hours
Editor's Take
So here's the thing about Cavender's-it's basically the western wear store that actually gets it. Started back in 1965 in tiny Pittsburg, Texas, by James and Pat Cavender, this wasn't some corporate boardroom idea. James was a country boy who'd dabbled in various businesses before stumbling onto the perfect formula: quality cowboy boots at fair prices, sold by people who actually wore what they sold.
And that authenticity? It stuck. Today, Cavender's operates over 70 stores across Texas, Louisiana, Oklahoma, Arkansas, Missouri, Colorado, New Mexico, and Kansas-which is kind of insane when you think about how they started with just three styles of Tony Lama boots. The family still runs the show, too. Sons Joe, Mike, and Clay are all involved in daily operations, and they're not just sitting in offices somewhere. They live on Texas ranches and wear the merchandise, so when you walk into a Cavender's, you're getting advice from folks who genuinely know their stuff.
What really sets them apart is the selection. We're talking everything from classic work boots to the latest western fashion trends. Brands like Lucchese, Ariat, Justin, Cinch, Wrangler, and Rock & Roll line the shelves, plus Cavender's developed their own line of western wear that competes right alongside the big names. They even name products after family members-there's a women's boot line called The Nancy, named after Joe's wife. It's those little touches that remind you this is still very much a family operation.
But it's not just boots and jeans. Stores offer personalized services like expert hat shaping and professional boot stretching, which honestly makes a huge difference when you're dropping serious money on quality footwear. And if you're outfitting a work crew, they've got commercial accounts specifically for workwear and work boots-flame-resistant gear, steel-toe options, the whole nine yards.
The company's grown way beyond that first small-town store, but somehow they've managed to keep that personal touch. Maybe it's because they live and breathe the values that built the West: integrity, hard work, and appreciation. Or maybe it's just that when you've been doing something for over 60 years and you're still family-owned, you figure out what matters. Either way, Cavender's has become America's premier western clothing store without losing sight of where they came from.