Cervélo
Cervélo is a high-performance bicycle manufacturer specializing in road, triathlon, and track bikes. Founded in 1995, the company focuses on aerodynamic design and engineering excellence to make riders faster.
Cervélo customer service
Use the convenient means below to contact Cervélo customer service.
Headquarters
11 Columbia
Aliso Viejo, CA 92656
Returns
What is the return window?
All returns must be received at our warehouse within 60 days of the order shipped from us.
Are there any items that are non-returnable?
Returns received after 60 days of the original order shipment date are non-refundable. Returns received in used, damaged or worn condition are also non-refundable.
How will I receive my refund?
We'll use the credit card from your original order for any refunds necessary. Shipping is non-refundable, except in cases where we have made a shipping error.
Who pays for return shipping?
Buyer is responsible for return shipping.
How do I start a return online?
Send an email using the contact us form and include the original order number, the name of the item(s) you would like to return, and the reason for the return. We will issue you an RMA number to write on the outside of the package.
Editor's Take
So here's the thing about Cervélo-it's basically what happens when two engineering nerds decide the cycling industry needs a wake-up call. And honestly? They weren't wrong.
Founded in 1995 by Gerard Vroomen and Phil White, the name itself is this clever mashup of "cervello" (Italian for brain) and "vélo" (French for bike). Which, yeah, pretty much tells you everything you need to know about their approach. These guys started in a basement at McGill University, obsessing over aerodynamics and frame geometry while everyone else was still doing things the old-fashioned way.
But here's where it gets interesting. Team Visma | Lease a Bike first threw a leg over their Cervélo bikes in 2021, and started stacking up historic wins immediately. They've kept going, and in 2023 achieved the unprecedented-winning all three Grand Tours in a single season. That's the Tour de France, Giro d'Italia, and Vuelta a España. All three. Same year. That's not just good marketing-that's legitimately insane.
What makes Cervélo different is they're not trying to be everything to everyone. They build the fastest and lightest pro bikes for road, tri and track. That's it. No cruisers, no beach bikes, no "lifestyle" nonsense. They picked their lane and absolutely dominated it. Their R5 is stupid light. The S5 is an aero monster. The P5 time trial bike looks like it came from the future.
And the tech? Cervélo uses CAD, computational fluid dynamics, and wind tunnel testing at a variety of facilities including the San Diego Air and Space Technology Center. They're not guessing-they're measuring everything down to the watt. It's the kind of obsessive attention to detail that either makes you roll your eyes or makes you want to throw money at them.
The company's been through some changes. Cervélo is now owned by Pon Holdings, a Dutch company, which gave them the resources to really scale up. But they've kept that original mission intact: make riders faster. Not more comfortable. Not more stylish. Faster.
You'll find their bikes under Tour de France winners and Ironman World Champions, sure. But also under weekend warriors who just want to feel what it's like to ride something that's been engineered within an inch of its life. There's something about swinging a leg over a bike that's won at the highest levels-even if you're just riding to the coffee shop, you feel it.
The pricing reflects the tech, obviously. These aren't entry-level bikes. But if you're serious about speed-whether that's racing or just chasing your own PRs-Cervélo's basically built their entire reputation on delivering exactly that. No compromises, no distractions, just pure engineering focus on making you go faster.