Cettire
Cettire is an Australian-owned online luxury fashion retail platform selling clothing, shoes and accessories from over 1,300 international high-end fashion brands at competitive prices, often 40-60% off retail.
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Cettire customer service
Use any of the convenient means below to contact Cettire customer service.
Headquarters
40/140 William St.
Melbourne, Victoria 3000, Australia
+6-138-391-3081
[email protected]
Returns
What is the return window?
Cettire offers a 14 days return window to their unsatisfied customer for any reason, with returns needing to be made within 14 days of delivery. Items received after this period are accepted only at the discretion of Cettire.
Are there any items that are non-returnable?
Some items, like final sale products, worn clothing, and opened lingerie, cannot be returned. Products marked as final sale cannot be returned or exchanged. Shoes must be returned in their original boxes.
How will I receive my refund?
Refunds take up to 10 working days, depending on your payment provider, and will be issued in the form of the original payment method you used initially. Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers.
Who pays for return shipping?
Returns will incur a fee of USD 25 per item, and duties and shipping fees will not be refunded.
How do I start a return online?
Click "Create Return" next to the order you would like to return and follow the prompts. Login to your Cettire account, or if you made a purchase as a Guest then visit the return page to process a return, then click on the "Create Return" button next to the desired order and follow the prompts.
Editor's Take
So here's the thing about Cettire-it's kind of become this under-the-radar secret for people who want designer stuff without the designer price tag. Founded in 2017 by Dean Mintz, this Australian-owned online luxury fashion retail platform sells clothing, shoes and accessories from over 1300 international high-end fashion brands. And when I say discounts, I'm talking real ones. Cettire is known for having very competitive pricing, often 40-60% off retail prices for designer items.
But what makes them different? Well, they don't actually hold inventory like traditional retailers. Unlike some luxury marketplaces, Cettire doesn't hold its inventory directly-instead, it sources items from a network of suppliers, which enables it to offer competitive pricing compared to traditional luxury retailers. That's basically how they keep prices so low. You're getting the same Gucci bag or Balenciaga sneakers, just through a different supply chain.
Now, I'll be honest-the customer service situation is... well, it's not their strong suit. Most contact happens through email, and you might be waiting a bit for responses. The average hold time is more than 30 min if you try calling. And returns? There's a fee. Returns will incur a fee of USD 25 per item. So you really want to be sure about what you're ordering.
The company went public on the Australian Securities Exchange back in December 2020, which tells you they're legit-not some fly-by-night operation. In December 2020, Cettire (CTT) listed on the Australian Securities Exchange (ASX) with a valuation of $190 million, raising $65 million at 50c per share via an initial public offering. They've even expanded into China recently, so they're clearly growing.
One thing people really seem to appreciate is the selection. We're talking Prada, Saint Laurent, Valentino, Balenciaga-basically if you've heard of it, they probably carry it. They offer an extensive range of women's and men's designer wear from over 2,500 world-renowned brands including Prada, Gucci, Saint Laurent, Balenciaga, and Valentino. And yeah, everything's authenticated, which is obviously crucial when you're dropping serious money on luxury goods.
The shipping is actually pretty solid-free express shipping on orders over $250 USD, and they ship to over 50 countries. So if you're patient with customer service, okay with paying return fees, and really want that designer piece at a fraction of the boutique price, Cettire might just be your new favorite bookmark.