Chantecaille
Luxury botanical beauty brand specializing in clean skincare, makeup, and fragrances with a commitment to conservation and cruelty-free formulations.
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Chantecaille · May 17
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Chantecaille · May 13
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Chantecaille · May 10
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Chantecaille · May 04
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Chantecaille · May 03
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Chantecaille · May 01
Chantecaille customer service
Use any of the convenient means below to contact Chantecaille customer service.
| Phone | (877) 716-2566 |
| Web | https://chantecaille.com/pages/contact-us |
| [email protected] |
Chantecaille jobs
Chantecaille's global teams include some of the beauty industry's best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
View current Chantecaille jobs
Headquarters
584 Broadway
New York, NY 10012
(212) 343-3614
[email protected]
Returns
What is the return window?
Returns must be requested within 30 days of purchase.
Do I need a receipt to return an item?
You need to email directly at [email protected] and include your order number, the exact items you are returning, a reason for the return and whether they have been used or not.
Are there any items that are non-returnable?
eGift Cards cannot be returned or refunded after received. Only items purchased on Chantecaille.com will be accepted for return. We cannot accept any merchandise purchased from a retailer.
How will I receive my refund?
Once we receive your returned item(s), please allow up to 7-10 business days to process your refund and send email confirmation. Refunds are issued back to the original payment for the order or as a chantecaille.com site credit.
How do I start a return online?
To obtain a refund of an order that's been placed, please await delivery of the order and email us at [email protected] to request a return. If you would like to request a return, please email us directly at [email protected] and include your order number, the exact items you are returning, a reason for the return and whether they have been used or not.
Editor's Take
Chantecaille isn't just another luxury beauty brand-it's basically the botanical powerhouse that's been quietly revolutionizing clean beauty since 1998. Founded by the mother-daughter duo Sylvie and Olivia Chantecaille, this brand has that rare combination of serious science and genuine heart that you don't see everywhere.
What sets them apart? They're obsessed with botanicals in the best possible way. We're talking about formulas packed with pure plant ingredients that actually work, not just pretty marketing speak. Their Bio Lifting Serum+ and Stress Repair Concentrate+ have become cult favorites for good reason-they deliver results without all the harsh chemicals you'll find in conventional products.
But here's where it gets really interesting. Chantecaille has this whole conservation angle that's not just a marketing gimmick. They partner with wildlife organizations worldwide, and every limited-edition collection supports a specific cause. Buy their Sea Turtle palette? You're helping protect marine life. It's beauty with actual impact, which feels pretty refreshing in an industry that can be, let's face it, pretty superficial.
The brand's now part of Beiersdorf (think Nivea's parent company), but they've maintained that boutique feel and commitment to clean formulations. No phthalates, sulfates, mineral oil, or GMOs-and their skincare is free from synthetic colors and fragrances too. For a luxury brand, they're surprisingly transparent about what goes into their products.
Their makeup gets serious love from celebrity artists and red carpet pros, which tells you something about the quality. The Faux Cils mascara is legendary, and their Just Skin tinted moisturizer has that perfect "your skin but better" thing down to a science. Plus, everything's cruelty-free, which should be standard but sadly isn't always.