Chipotle Mexican Grill

Fast-casual restaurant chain specializing in customizable burritos, bowls, tacos, and salads made with responsibly sourced ingredients.

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Chipotle Mexican Grill customer service

Chipotle Mexican Grill customer service

Use any of the convenient means below to contact Chipotle Mexican Grill customer service.

Chipotle Mexican Grill jobs

Chipotle Mexican Grill jobs

As a food-focused, people-first company, our mission of Cultivating a Better World means more than just using real ingredients. It means hiring passionate people and investing in their future. It means championing diversity and celebrating inclusion.

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location

Headquarters

610 Newport Center Drive Suite 1100
Newport Beach, CA 92660
(949) 524-4000

Returns

What is the return window?
For Chipotle Store merchandise, returns are accepted within 15 days of shipment for a credit or refund, excluding shipping and handling and gift wrap charges.

Are there any items that are non-returnable?
Chipotle merchandise not purchased through the Chipotle Store is not eligible for returns, exchanges or credits, including items received at no cost as part of a promotional giveaway or through a Chipotle-sponsored event.

How will I receive my refund?
It typically takes 2-4 business days after your package arrives at their facility to process the credit request, you'll receive an email receipt confirming the return, and a credit card refund should appear on your statement within one full billing cycle.

Who pays for return shipping?
Return freight expense is the responsibility of the customer, and they recommend using UPS or USPS as preferred carriers.

How do I start a return online?
All Chipotle Store returns must be processed through their customer service portal with proper authorization from their customer service team, and once approved, you'll receive a Return Merchandise Authorization (RMA) via email that must be included with your shipment.

Chipotle Mexican Grill hours

Chipotle Mexican Grill hours

Sunday 10:30am - 11:00pm
Monday 10:30am - 11:00pm
Tuesday 10:30am - 11:00pm
Wednesday 10:30am - 11:00pm
Thursday 10:30am - 11:00pm
Friday 10:30am - 11:00pm
Saturday 10:30am - 11:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Chipotle Mexican Grill.

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Chipotle Mexican Grill menu nutritional info

Chipotle Mexican Grill nutritional info

Chicken Burrito Bowl 510
Steak Burrito 1430
Chicken Burrito 550
Carnitas Bowl 1165
Chicken Salad 1100

Click below to view nutrition facts for the entire Chipotle Mexican Grill menu.

View Chipotle Mexican Grill nutrition facts

Editor's Take

So here's the thing about Chipotle-it's basically become the poster child for how to do fast-casual right, even when they've stumbled along the way. Founded by Steve Ells in 1993, this chain now operates nearly 3,800 restaurants, which is pretty wild when you think about it starting as one guy's dream in Denver.

What makes Chipotle different isn't just the assembly-line approach (though watching them build your burrito is oddly satisfying). Their menu consists of five items: burritos, bowls, tacos, quesadillas, and salads, with pricing based on protein choice and free optional toppings including rice, beans, four types of salsa, fajita vegetables, sour cream, cheese, and lettuce. It's that

The numbers tell a story too. The company serves approximately 750,000 customers per day. That's like feeding the entire city of San Francisco every single day. They love promoting from within-90% of restaurant management roles were internal promotions.

But what really gets me is how they've managed to stay relevant in an increasingly crowded market. Their TikTok partnerships have generated massive engagement, with one video becoming their highest-performing Instagram post and top organic TikTok video of all time, and TikTok having the biggest scale for the brand

Sure, you might wait in line during lunch rush, and yes, sometimes they run out of carnitas. But there's something to be said for a company that's managed to scale this big while still making your food right in front of you. No heat lamps, no microwaves-just real cooking happening in real time.