Christopher Radko
Christopher Radko specializes in handcrafted European glass ornaments and holiday decorations. The company produces fine glass ornaments, snowglobes, garland, and seasonal decor created by skilled artisans in Poland, Italy, and Germany.
Christopher Radko customer service
Use any of the convenient means below to contact Christopher Radko customer service.
| Phone | (800) 717-2356 |
| Web | https://www.christopherradko.com/pages/contact |
| [email protected] |
Headquarters
3800 A Little Mountain Rd
Gastonia, NC 28056
(800) 717-2356
[email protected]
Returns
What is the return window?
You have a full 30 days to contact the workshop if you received the wrong product or it's not to your liking. Items purchased via GlobalShopex may be returned within 30 days of the original order delivery date for refund only.
Do I need a receipt to return an item?
You need to provide your order number and the item(s) you wish to return so the elves may offer you speedy service.
Are there any items that are non-returnable?
The website does not specify any non-returnable items, though standard return conditions apply requiring items to be in original condition and packaging.
How will I receive my refund?
If an item arrives damaged during the shipping process, reach out to the elves within 30 days and they will be more than happy to replace the item or grant you a full refund. Refunds are typically processed within 7-10 business days after the return is received.
What if I received a damaged or incorrect item?
If your package gets broken during the shipping process, contact the elves at [email protected] or (800)-717-2356. Broken items do not need to be returned in order to obtain a replacement/refund. If possible, send a photo of the damaged ornament to [email protected].
Editor's Take
There's something kind of magical about a business that started because of a Christmas disaster. Christopher Radko's story begins with a crash-literally. Back in the mid-1980s, the family's 14-foot Christmas tree toppled over, shattering nearly 2,000 precious heirloom glass ornaments that had been collected over generations. Instead of just mourning the loss, Radko went on a mission to replace them, only to discover that the quality of European glass ornaments he remembered simply wasn't available anymore.
So he did what any determined person would do: he traveled to Poland, found skilled artisans still practicing the old craft, and basically revived an entire industry. What started as a personal quest to replace family treasures turned into a company that's produced over 18 million handcrafted glass ornaments. Each piece goes through a seven-day creation process involving hand-blown glass, hand-painting, and meticulous detailing by European craftspeople. These aren't your average big-box store ornaments-they're the kind of pieces that become family heirlooms themselves.
The brand caught on fast with some pretty notable collectors. We're talking Elton John, Oprah Winfrey, John Travolta, and even the White House. By 1997, the company was pulling in $50 million in annual sales. Radko sold the business to Rauch Industries in 2005, though there was some legal drama years later when he wanted to use his own name for a new venture (he eventually won that battle).
Today, Christopher Radko operates primarily as an e-commerce business under Rauch Industries, headquartered in Gastonia, North Carolina. The company's still cranking out new collections every year-their 2025 line just dropped-featuring everything from classic Santas to themed ornaments, snowglobes, and garland. What sets them apart is that commitment to traditional European craftsmanship. While plenty of holiday decor companies have gone the mass-production route, Radko ornaments maintain that handcrafted quality that collectors obsess over.
The pricing reflects the artistry-these aren't impulse buys. But for people who view Christmas ornaments as investments in family tradition rather than disposable decorations, that's kind of the point. Each ornament comes with the understanding that it's meant to be passed down, to become part of someone's story. And honestly, in a world where so much stuff feels temporary and replaceable, there's something appealing about buying something designed to last generations.
The company's customer service team (affectionately called "Radko Elves") seems genuinely committed to keeping customers happy, with a straightforward 30-day return policy and responsive support. They've also built a strong collector community, with a Facebook group where enthusiasts trade information about retired designs and valuations. It's that kind of dedicated following that keeps a specialty business thriving even as retail continues its shift online.