Citizens of Humanity
Citizens of Humanity is a Los Angeles-based premium denim label founded in 2003 that has captivated the world with a devoted commitment to producing the highest quality denim, without compromise. The brand is known for impeccable fits, innovative fabrics, and a strong commitment to sustainability through regenerative agriculture.
Citizens of Humanity customer service
Use any of the convenient means below to contact Citizens of Humanity customer service.
| Phone | (323) 923-1250 |
| Web | https://help.citizensofhumanity.com/en-US |
| [email protected] |
Headquarters
5715 Bickett Street
Huntington Park, CA 90255
(323) 923-1250
[email protected]
Returns
What is the return window?
Citizens of Humanity will accept the purchased item for refund or exchange within 30 days of your receipt of the merchandise.
Are there any items that are non-returnable?
Citizens of Humanity guarantees merchandise to be free of manufacturing defects. Items must be unworn, unwashed, and in original condition with tags attached to be eligible for return.
How will I receive my refund?
Once received and inspected, please allow up to 8 business days for the refund to reflect on your payment account, as processing can vary depending on your financial organization. If you wish to return your order for a refund to the original payment method, a $10 processing and shipping fee will be applied. If you wish to return your order for store credit, you will receive a gift card via email once your return has been processed.
Who pays for return shipping?
If you wish to return your order for a refund to the original payment method, a $10 processing and shipping fee will be applied. Returns for store credit do not incur this fee.
How do I start a return online?
Visit the Citizens of Humanity returns portal, enter your order information, select the items you wish to return, choose your refund method (store credit or original payment method), and print your return label and packing slip to mail back the items.
Editor's Take
So here's the thing about Citizens of Humanity-they're not just another denim brand trying to sell you jeans. Founded in 2003 by Jerome Dahan (who'd already revolutionized premium denim with 7 for All Mankind), this Los Angeles-based label basically wrote the playbook for what luxury denim could be. And they've been sticking to that vision for over two decades now.
What makes them different? Well, for starters, they're one of the few vertically integrated denim operations left. That means they control everything-from sourcing cotton to the final wash-in their own facilities in LA and Turkey. They design, market and produce more than one million pairs of jeans annually in an internal laundry facility, which is kind of insane when you think about it. Most brands outsource everything these days.
But here's where it gets interesting. While a lot of fashion companies talk about sustainability, Citizens of Humanity is actually doing something about it. They've launched a regenerative cotton program, partnering directly with farmers to grow cotton using practices that actually heal the soil rather than deplete it. They're using laser technology, ozone processes, and high-efficiency washers to reduce their environmental footprint. It's not just marketing speak-they're investing real money into this stuff.
The brand sits in this sweet spot between accessible luxury and serious quality. You'll find their jeans at Nordstrom and Bloomingdale's, sure, but also at cool boutiques and on Net-a-Porter. They're distributed in over 1300 retailers in more than 35 countries. That's the kind of reach you get when you nail the fundamentals: impeccable fits, premium fabrics, timeless washes.
And notice how they've quietly built a portfolio? Citizens of Humanity Group now includes AGOLDE and GOLDSIGN-each with its own distinct voice and customer base. It's smart brand architecture. CEO Amy Williams, who's been in the denim game for 25 years, leads the operation with what seems like a refreshingly thoughtful approach. No crazy growth-at-all-costs mentality. Just steady, quality-focused expansion.
The company even bought itself back from private equity in recent years, which tells you something. They wanted control over their own destiny, to maintain their standards without pressure for excessive growth. In an industry obsessed with fast fashion and quarterly earnings, that's almost radical.
If you're shopping their site, you'll find everything from their signature denim to knits, outerwear, and accessories. The style is elevated but natural-sophisticated ease, as they put it. Very California in the best way. And with their Aspen store offering a curated mix of wellness, home, and beauty products alongside the clothing, they're clearly thinking beyond just jeans.