Clarks
Clarks is a British footwear manufacturer and retailer founded in 1825, known for its Desert Boot and Wallabee shoes as well as comfort footwear for men, women, and children. The company operates over 320 stores in the United States and sells through thousands of wholesale partners.
Clarks customer service
Use any of the convenient means below to contact Clarks customer service.
| Phone | (339) 330-4505 |
| Web | https://www.clarks.com/en-us/customer-service |
| [email protected] |
Clarks jobs
Clarks is on a mission to empower everyone with the freedom to move comfortably, bringing big ideas to the table and crafting shoes for new generations. The company champions equality, diversity and inclusion, investing in the communities in which they live and work through charitable giving and striving to be more sustainable. Clarks offers career opportunities that reach across teams, business areas and borders.
View current Clarks jobsHeadquarters
140 Kendrick St, Building C, Level 1
Needham, MA 02494
(339) 330-4505
[email protected]
Returns
What is the return window?
You can return or exchange your unworn or unused item(s) in its original condition and packaging within 60 days of purchase for a refund or replacement item.
Do I need a receipt to return an item?
While Clarks' website doesn't explicitly state receipt requirements, returns are processed through their online returns portal where you enter your order number, or you can return items to a Clarks retail store. You can return your online order to a Clarks retail store for an exchange or for an immediate refund.
Are there any items that are non-returnable?
Items marked as "Final Sale" at the time of purchase cannot be returned online or in store.
How will I receive my refund?
Refunds will be credited to your original form of payment. Once processed, refunds should reflect on your account within 10 business days.
Can I return online purchases in-store?
You may return your online purchase to a Clarks retail store near you free of charge for an immediate refund.
Clarks hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Clarks.
Check my Clarks hoursEditor's Take
So here's the thing about Clarks-they've been making shoes since 1825, which is kind of wild when you think about it. That's 200 years of figuring out how to keep feet comfortable, and honestly? They've gotten pretty good at it.
The brand started in Street, Somerset, England, when two brothers named Cyrus and James Clark had this brilliant idea to make slippers from sheepskin scraps. Waste not, want not, right? But what really set them apart wasn't just the resourcefulness-it was their obsession with actually fitting the human foot. Back in 1883, they launched the "Hygienic" range, some of the first shoes ever designed to match the natural shape of feet. Revolutionary stuff for the time.
And then there's the Desert Boot. If you know, you know. Nathan Clark designed it in 1950, and it became this unexpected icon-showing up everywhere from Jamaican dancehalls to Manchester's rave scene to New York hip-hop culture. The Wallabee followed a similar path, becoming synonymous with style tribes across continents. These aren't just shoes; they're cultural artifacts that somehow transcend geography and generation.
What's interesting is how Clarks balances heritage with innovation. They're not stuck in the past-they've pioneered comfort technologies like Cloudstepper and Active Air, collaborated with designers and artists, and embraced modern retail through partnerships with everyone from Macy's to Amazon. In the U.S. alone, Clarks sells through 6,000-plus wholesale distribution points and operates about 320 stores.
The company's Quaker roots still show, too. They've always invested in their communities and championed social causes-building housing for workers, funding schools, supporting equality initiatives. It's baked into their DNA in a way that feels genuine rather than performative.
Today, Clarks operates globally but keeps its Americas headquarters in Needham, Massachusetts, just outside Boston. The Americas team consists of around 1,800 associates working across HR, eCommerce, merchandising, marketing, customer service, finance, IT and product. They're still family-influenced (though now owned by Hong Kong-based investors), still making shoes that people actually want to wear all day, and still somehow staying relevant after two centuries.
The brand hits this sweet spot between comfort and style that's harder to nail than it looks. Whether you're buying school shoes for your kids, Desert Boots for yourself, or just need something that won't destroy your feet during a long day-Clarks has probably got you covered. And after 200 years, they're apparently just getting started.